PT Pooled Aquatics (Pool Manager) (3 positions)

City of Pasadena•Pasadena, TX

7d•Onsite

About The Position

The Pool Manager is a seasonal position with the City of Pasadena Parks & Recreation Department. The role manages swimming pool operations and helps ensure safety, cleanliness, and quality customer service for City of Pasadena citizens and guests. The manager oversees assistant pool managers, managers in training, cashiers, swim lesson instructors, lifeguards, and facility guests. The manager supports daily operations, ensures required operational tasks and records are completed to the Aquatics Recreation Manager’s standards, and assists staff as needed. The role includes responding to customer concerns, participating in and helping lead in-service trainings, maintaining lifeguard skills and performance, and following the City’s corrective-action procedures. Managers maintain organized employee, operational, and training documentation and enter required information in HydroApps. Work hours vary by pool and week. Managers may be scheduled as early as 5 a.m. or as late as 9 p.m., must attend all in-service trainings and bi-weekly managers meetings, and may be asked to cover shifts at other City pools. Managers must maintain required licenses, certifications, clearances, and job requirements without interruption, work their assigned schedule, and comply with City timekeeping and attendance policies. Other duties may be assigned by the supervisor.

Requirements

American Red Cross Lifeguard Instructor certification.
American Red Cross Lifeguarding certification.
CPR with AED certification.
First Aid certification.
Blood borne pathogens training; this may be obtained through the City of Pasadena before hire.
Attend all mandatory in-service trainings and bi-weekly managers meetings.
Maintain all necessary licenses, certifications, clearances, and job requirements without interruption.
Work the assigned schedule and comply with City timekeeping and attendance policy.

Responsibilities

Manage pool operations to ensure safety, cleanliness, and quality customer service.
Oversee assistant pool managers, managers in training, cashiers, swim lesson instructors, lifeguards, and facility guests, ensuring safety.
Ensure chemical, cleaning, daily-log, lifeguard, and cashier duties are completed.
Assist staff with daily operations and ensure work meets the Aquatics Recreation Manager’s standards.
Provide customer service, handle customer concerns promptly, and provide feedback to support customer satisfaction.
Ensure staff provide consistent customer service.
Attend and actively participate in all in-service trainings.
Assist with leading weekly in-service training according to the Aquatics Office schedule.
Ensure lifeguards meet City of Pasadena Aquatics skill standards; identify and address skill or knowledge gaps related to patron surveillance.
Apply the City of Pasadena’s corrective-action process, including coaching and applicable reminders, counseling, performance improvement plans, and termination policies when needed.
Document employee and manager actions related to discipline and maintain accurate records.
Complete and organize files, reports, employee timesheets, chemical logs, daily checklists, and in-service sign-in sheets.
Complete required documentation and enter it in HydroApps for the Aquatics Recreation Manager.
Attend bi-weekly managers meetings and cover shifts at other City of Pasadena pools when asked.
Maintain required licenses, certifications, clearances, and job requirements without interruption.
Work the assigned schedule and comply with City timekeeping and attendance policies.
Perform other duties as assigned by the supervisor.