PT Pooled Aquatics (Manager in Training) (2 positions)

City of Pasadena•Pasadena, TX

7d•Onsite

About The Position

The Manager in Training assists the Head Pool Manager with swimming pool operations and helps ensure safety, cleanliness, and quality customer service for City of Pasadena citizens and guests. When the Head Pool Manager is absent, the Manager in Training oversees pool staff, including cashiers, swim lesson instructors, and lifeguards, as well as facility guests. This is a seasonal position with the City of Pasadena Parks & Recreation Department. The Manager in Training supports daily operations, staff training, customer satisfaction, employee coaching and discipline, and the completion and filing of operational records. Work hours vary by pool; the employee may be asked to cover shifts at other City pools and may work as late as 9 p.m. All in-service trainings and manager meetings are mandatory. The employee must maintain required licenses, certifications, clearances, and job requirements without interruption, follow the assigned schedule, and comply with City timekeeping and attendance policies. Other duties may be assigned by the supervisor.

Requirements

American Red Cross Lifeguard Instructor certification.
American Red Cross Lifeguarding certification.
CPR with AED certification.
First Aid certification.
Blood-borne pathogens certification; this may be obtained through the City of Pasadena before hire.
Maintain all required licenses, certifications, clearances, and job requirements without interruption.
Work the assigned schedule and comply with City timekeeping and attendance policies.

Nice To Haves

American Red Cross Water Safety Instructor certification.

Responsibilities

Assist the Head Pool Manager with pool operations and help ensure safety, cleanliness, and quality customer service.
Manage cashiers, swim lesson instructors, lifeguards, and facility guests when the Head Pool Manager is not present.
Oversee daily operations and ensure chemical, cleaning, daily-log, lifeguard-duty, and cashier-duty sheets and tasks are completed to the Recreation Manager’s standards.
Assist staff with daily operations as needed and ensure assigned tasks are completed properly.
Promote customer satisfaction through greetings, surveys, and acknowledgments; promptly address customer concerns and provide feedback.
Ensure all staff provide consistent customer service.
Attend and actively participate in all in-service trainings; assist with leading weekly training according to the schedule provided by the Aquatics Office.
Ensure lifeguards meet or exceed City of Pasadena Aquatics skill standards, identify skill deficiencies, and provide assistance so lifeguards can competently perform patron surveillance.
Learn and follow the City of Pasadena’s Corrective Action Method and assist with employee coaching to clarify job requirements and expectations.
Document employee and manager-in-training actions related to discipline, following City guidelines for coaching, performance counseling, informal reminders, formal reminders, performance improvement plans, and, if necessary, termination.
Maintain and enter files and records in HydroApps, including reports, employee timesheets, chemical logs, daily checklists, and in-service sign-in sheets; ensure records are complete, filed, and readily accessible to the Aquatics Recreation Manager.
Work the assigned schedule, potentially cover shifts at other City pools, attend mandatory manager meetings and trainings, and comply with City timekeeping and attendance policies.
Perform other duties as assigned by the supervisor.