Pool Manager (Food and Beverage) - Arizona Biltmore

Pyramid Global Hospitality•Phoenix, AZ

3d•Onsite

About The Position

The Pool Manager (Food and Beverage) supports the senior Pool leadership team in overseeing daily operations at Paradise Pool and Saguaro Pool, including associated food and beverage services, cabanas, and guest experiences. The role provides hands-on operational leadership, supervises and develops team members, maintains luxury service standards, and supports financial performance, labor management, and guest satisfaction. It also coordinates pool attendant services across the resort to ensure designated pools consistently have clean towels, drinking water, and guest amenities. The position includes staffing, hiring, training, scheduling, payroll and tip-reporting review, inventory and purchasing controls, guest recognition, and coordination of pool promotions and cabana pricing. The Pool Manager maintains a visible leadership presence, supports safe operations, and may provide management coverage or operational support to other resort food and beverage outlets as directed by Food and Beverage leadership. The role requires extended periods of standing and walking outdoors, including exposure to high temperatures and direct sunlight. The Pool Manager must be available for extended shifts, weekends, holidays, and peak business periods.

Requirements

High school diploma or equivalent.
At least two years of food and beverage leadership experience.
Food Handlers Card.
CPR and First Aid Certification.
Ability to work extended shifts, weekends, holidays, and peak business periods.
Ability to stand and walk for extended periods outdoors, including in high temperatures and direct sunlight.

Nice To Haves

At least two years of college education.
Prior management experience.
Luxury hotel experience.
Experience in a pool operation.

Responsibilities

Lead, organize, plan, and direct restaurant employees in accordance with the hotel's management philosophy.
Maintain appropriate staffing levels during operating hours and meet labor standards.
Hire and train team members, ensuring training follows hotel policies and the needs of restaurant, bar, and pool areas.
Work with Food and Beverage Management to plan activations and set cabana pricing in advance, and participate in marketing and promotions.
Maintain high service standards and emphasize service to local and hotel guests; track and retain guest information to support guest recognition.
Oversee daily operations at Paradise and Saguaro Pools, including opening and closing, service readiness, cabana operations, guest seating, and coordination between food and beverage and pool attendant teams.
Coordinate pool attendant coverage across resort pools and ensure towels, drinking water, and guest amenities are stocked and replenished.
Maintain an active presence during pool operations, support team members, engage with guests, and address service challenges.
Ensure pool decks, cabanas, furniture, service stations, and guest-facing areas are clean, organized, maintained, and ready for daily operations.
Oversee assigned inventory, purchasing, and supply controls for food and beverage operations, towels, pool amenities, and departmental supplies.
Complete administrative duties including scheduling, payroll review, tip reporting, inventory, purchasing, shift reports, and departmental communication.
Lead, coach, and develop Pool Supervisors and hourly team members, reinforcing accountability, teamwork, and departmental standards.
Conduct regular preshifts, communicate operational priorities, and ensure employees understand service expectations, promotions, and guest experience standards.
Ensure uniform standards, cleanliness, proper care of supplies and equipment, and consistent food and beverage quality.
Work extended shifts, weekends, holidays, and peak business periods while maintaining an active leadership presence.
Take conscientious steps to reduce risks of injury or property damage, know and follow emergency procedures, ensure subordinate associates receive required safety and security training, and enforce related procedures.
Provide operational and management support to other resort food and beverage outlets as needed, including covering management shifts, assisting during peak periods, and supporting staffing needs as directed by Food and Beverage leadership.