Food and Beverage Manager

Marriott • Seattle, WA

5h • $80,169 - $84,169

About The Position

The Food and Beverage Manager supervises daily food and beverage shift operations and monitors compliance with policies, standards, and procedures. The role manages day-to-day operations, ensuring quality and service meet customer expectations, maintaining the operating budget, and verifying that standards and legal obligations are followed. The manager develops goals and plans to prioritize, organize, and accomplish work.

This position supports supply ordering, staffing and productivity, team development, inspections, equipment operation, and cleaning programs. It also provides exceptional customer service by responding to guest concerns, monitoring service quality, coaching employees, and maintaining positive guest relations. The role may perform hourly job functions as needed and other duties assigned to meet business needs.

Marriott International describes itself as an equal opportunity employer committed to a welcoming, inclusive workplace. The position is associated with W Hotels, whose mission is to ignite curiosity and expand worlds, with a service philosophy focused on bringing guests’ passions to life.

Requirements

• High school diploma or GED and four years of experience in food and beverage, culinary, or a related professional area; alternatively, a two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and two years of experience in food and beverage, culinary, or a related professional area.
• Ability to understand budgets, operating statements, and payroll progress reports.

Responsibilities

• Assist with ordering food and beverage supplies, cleaning supplies, and uniforms.
• Supervise daily food and beverage shift operations and monitor compliance with policies, standards, and procedures.
• Support and supervise an effective monthly self-inspection program.
• Operate department equipment as necessary and report malfunctions.
• Supervise staffing levels to meet guest-service, operational, and financial objectives.
• Build trust, respect, and cooperation among team members and maintain collaborative relationships with employees.
• Understand employee positions sufficiently to perform their duties in their absence.
• Develop goals and plans to prioritize, organize, and accomplish work.
• Monitor employee productivity.
• Ensure team members and supervisors understand the brand-specific philosophy and service culture.
• Maintain the operating budget and verify compliance with standards and legal obligations.
• Help supervisors understand team members’ changing needs and expectations and how to exceed them.
• Communicate areas needing attention to staff and follow up to verify understanding.
• Coordinate cleaning programs in food and beverage areas, identify trends, and recommend improvements.
• Foster a property environment emphasizing motivation, empowerment, teamwork, and service.
• Follow the property-specific second-effort and recovery plan.
• Remain available and approachable to team members and guests.
• Provide service that exceeds expectations for customer satisfaction and retention.
• Improve service by communicating guest needs and providing guidance, feedback, and coaching to employees.
• Model appropriate behaviors and set a positive example for guest relations.
• Monitor operational quality and standards to meet customer expectations.
• Take proactive approaches to guest concerns.
• Review comment cards and guest satisfaction results with employees.
• Respond promptly to customer service department requests.
• Provide information to supervisors and coworkers by telephone, in writing, by email, or in person.
• Guide and direct subordinates, set performance standards, and monitor performance.
• Analyze information and evaluate results to choose solutions and solve problems.
• Perform hourly job functions if necessary.
• Demonstrate professionalism and courtesy toward team members.
• Understand budgets, operating statements, and payroll progress reports.
• Perform other duties as assigned to meet business needs.

Benefits

• 401(k) plan
• Stock purchase plan
• Discounts at Marriott properties
• Commuter benefits
• Employee assistance plan
• Childcare discounts
• For full-time positions: medical, dental, and vision coverage; health care and dependent care flexible spending accounts; life insurance; disability insurance; accident insurance; adoption expense reimbursements; paid parental leave; and educational assistance
• For Washington applicants: paid sick leave, PTO accrual, and eligibility for a minimum of seven holidays annually

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED