Pool Care Manager

Mariani Premier Group • Wilton, CT

15h • Onsite

About The Position

Our growing Pool Care Division is seeking a Manager to lead administrative and client-service functions for one of our key regions. This is a high-visibility, multi-faceted role that serves as the heartbeat of the department. You aren't just managing paperwork; you are orchestrating the "Glengate Experience" for our clients and providing the operational backbone for our field technicians. If you are a high-energy professional who thrives in a fast-paced environment and prides yourself on being a "calm in the storm" for clients, we want to meet you.

Requirements

• Exceptional interpersonal skills with the ability to navigate complex client situations with poise.
• Strong clerical knowledge and high proficiency in the Microsoft Office Suite (Outlook, Excel, Teams).
• The ability to remain calm and effective during the peak "swim season", including the flexibility to work several Saturdays during this period.
• While pool industry experience is a plus, a background in high-end service, construction, or property management is highly valued.

Nice To Haves

• Pool industry experience

Responsibilities

• Act as the professional voice of Glengate, triaging client inquiries and managing heavy communication with a focus on white-glove service.
• Lead the onboarding process for new accounts, ensuring a seamless transition into our service ecosystem.
• Oversee proposals, renewals, and basic contract processing to ensure service continuity.
• Assist in the daily scheduling and dispatching of field teams to maximize efficiency.
• Maintain real-time contact with technicians for midday updates and end-of-day check-ins to ensure all service standards are met.
• Monitor fuel levels and coordinate deliveries with gas and propane providers to ensure uninterrupted pool operation for our clients.
• Manage invoicing and collections processes with precision.
• Manage industry licensing and certifications, including enrolling team members in continuing education and maintaining rigorous records.
• Contribute to special administrative projects that drive regional growth and efficiency.

Benefits

• 401(k) plan with company match
• Medical insurance
• Dental insurance
• Vision insurance
• FSA/HSA
• PerkSpot
• Long-Term Disability and Life Insurance
• Paid time Off
• Tuition Reimbursement (after one year of service)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed