Patient Care Manager, Express Care & Prov Float Pool

Carle Health•Peoria, IL

9h•Onsite

About The Position

The Patient Care Manager is responsible for the operational performance in a medical office practice and monitors the activities of all office operations components to ensure the clinic meets its objectives. Advises and seeks consent from the organization's leadership team to coordinate and manage the activities in the clinic. At Carle Health, nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. Carle Health includes eight award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. They are developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine and Methodist College. Several Carle Health facilities hold Magnet® designations, the nation’s highest honor for nursing care. Carle Health offers opportunities in several communities throughout central Illinois with potential for growth and life-long careers.

Requirements

Associate's Degree
2 years of Leadership experience
Strong interpersonal skills
Strong computer skills
Strong supervisory and leadership skills
Strong verbal and written communication skills
Ability to take initiative and exercise independent judgment, decision-making and problem-solving expertise
Knowledge of personnel administration and patient relation principles
Ability to work as a team member
Ability to understand and apply guidelines, policies and procedures

Responsibilities

Full authority over daily operations.
Possess in–depth knowledge of and provide operational support for tasks and job functions performed in areas of responsibility, including protocols, processes, policies, and procedures.
Provide leadership within the clinic(s) they are supporting.
Ensure effective, efficient office operations, and optimizing performance.
Continually improving quality of care in a vastly changing health care environment.
Oversee of the day-to-day management of the office including the coordination of clinic operations.
Establishes work schedules, review of staffing needs and the supervision and training of staff in good patient relations and office policies and procedures.
Follow protocols and policies in decision making.
Identify and resolve operational issues and day-to-day oversight and responsibility.
Seek guidance from director of clinic operations as needed.
Responsible for financial operations of the clinic including accounts payable.
Provides timely and accurate preparation and submission of biweekly payroll reports.
Monitors accounts receivable and reviewing required reports.
Budget preparation and participate in annual budgeting process and budget development as directed.
Review monthly financial statements.
Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
Create a culture of innovation, learning, teamwork and professional practice.
Is consistent with the mission, vision and values of the organization.
Establish effective mechanisms of communication with staff, providers and patients.
Foster an environment of openness, trust, teamwork and staff development.
Act as a liaison between physicians/providers and the organization’s leadership team.
Achieve effective communication and optimal operational processes.
Partners with associate medical director and director on provider performance and talent management.
Responsible for the interview and hiring process.
Completes employment forms in an accurate and timely manner.
Coordinates orientation and training programs.
Responsible for follow-up with new providers and n.
Provides necessary paperwork completed prior to starting and working with the director as needed for assistance.
Consultant and final decision maker with respect to employee relations situations.
Informs and partners with HR and director on high level employee situations.
In times of disaster to secure the safety of staff, patients, visitors, the facility and protected health information.
Attend monthly staff meetings to support and provide insight.
Ensure proper follow-up as needed.
Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.
Maintain compliance with Personnel policies and procedures.
Monitor all environmental conditions in order to secure protected health information.
The Patient Care manager will have 7:30 am huddles.
Ensure the supervisors at the other Express locations are having 7:30am huddles.
The Patient Care manager will go over the Express model with every new hire.
Provides yearly reeducation on the Express model with the staff and providers.
The Patient Care manager will help work the floor when needed to help the workflow.