Pool & Beach Attendant

Loews Hotels & Co•Miami Beach, FL

5d•Onsite

About The Position

The Pool & Beach Attendant welcomes guests to the hotel’s pools, beach areas, fitness centers, and recreation spaces, provides information about amenities and programming, and helps deliver safe, engaging, and seamless guest experiences. The role supports daily recreation activities and events, manages cabana and chair reservations, prepares spaces and equipment, maintains inventory, and responds to guest needs and safety concerns. The attendant works with the Recreation Manager and teams across the property, including Housekeeping, Engineering, Security, Marketing/Events, the front desk, concierge, and Food & Beverage. The position also involves shuttling guests by golf cart around the property, including Silver Strand Beach Hut.

Requirements

Valid driver’s license.
Strong communication and interpersonal skills, including confidence facilitating small groups and family activities.
Basic proficiency with Microsoft Office tools such as Teams, Word, and Excel, and point-of-sale systems; comfort with scheduling tools.
Reliability, organization, proactivity, and a collaborative mindset.
Comfort working in outdoor environments.
Ability to regularly lift 45 pounds and reach, bend, crouch, kneel, push, pull, walk, and stand for several hours at a time.

Nice To Haves

Previous customer service or hospitality experience.
Recreation, fitness, or resort experience.
CPR/AED and First Aid certification, or willingness to obtain certification upon hire.
Lifeguard certification, depending on property needs.
Knowledge of local attractions and outdoor or recreation practices.
Multilingual abilities.

Responsibilities

Greet guests at pools, beach areas, fitness centers, and recreation desks; explain amenities, hours, and programming.
Host or support daily activities such as fitness classes, lawn games, children’s crafts, movie nights, and seasonal events.
Create a welcoming atmosphere while maintaining the hotel’s brand standards.
Assist with cabana and chair reservations, escort guests to assigned locations, and provide setup such as towels, water, and amenities.
Anticipate guest needs, resolve concerns, or escalate them to the Recreation Manager as appropriate.
Monitor recreation areas for safety, capacity, and cleanliness, and enforce property rules and local regulations.
Set up, inspect, and break down equipment, including umbrellas, lounge chairs, game sets, and fitness accessories.
Conduct walk-throughs to identify hazards and respond promptly to spills, weather changes, and other conditions.
Support incident response and emergency procedures; call Security, Engineering, or Medical assistance as needed.
If certified, provide basic first aid within the scope of training and assist lifeguard staff during emergencies.
Maintain towel, supply, and equipment inventory; track usage and report loss or damage.
Prepare activity spaces according to schedules and planograms or diagrams, maintaining visual order and brand cohesion.
Process cabana, activity, and rental transactions where applicable, and handle cashless payments according to policy.
Coordinate with Housekeeping and Engineering on cleanliness and maintenance needs; submit and follow up on work orders.
Support seasonal programming, holiday events, and special activations with Marketing and Events.
Share guest feedback and participation trends with the Recreation Manager to improve programming.
Coordinate with front desk, concierge, and Food & Beverage teams on guest requests and service timing.
Attend meetings and training sessions and keep current on offerings, promotions, and safety procedures.
Shuttle guests by golf cart around the property, including Silver Strand Beach Hut.
Comply with legal policies and requirements to preserve the livelihood and reputation of recreation outlets.
Maintain regular attendance, attend mandatory training sessions and meetings, and perform other duties as assigned.
Work varying schedules as business needs require.