Poolside | Attendant - Full-Time

AccorHotel • Wailea-Makena, HI

4d • Onsite

About The Position

The Pool Attendant provides exceptional service to guests at pool and beach venues, creating memorable experiences through warm, engaging, timely, and personalized service. The role involves assisting guests with seating and towels, providing poolside services, maintaining clean and orderly pool areas, and enforcing safety rules. The attendant follows hotel, departmental, food-handling, health, and safety standards; participates in sales promotions, meetings, training, and environmental initiatives; completes assigned side work; and communicates concerns to the Manager on Duty. Work is primarily outdoors, where conditions vary throughout the year. Schedules may vary according to hotel business needs, and regular attendance is essential.

The role requires strong communication and service skills, basic computational ability, attention to detail, and the ability to multitask and work independently with minimal supervision in a fast-paced, high-volume environment. Candidates must be able to perform the essential functions with or without reasonable accommodation. A high school diploma or equivalent and/or vocational training, one year of customer service experience, TB clearance, and CPR and First Aid certification are required. Previous luxury-hotel experience is desirable, and water-safety certification is an asset. Applicants must have identification proving authorization to work in the United States; work-visa sponsorship is not offered.

Requirements

• Able to speak, read, write, and understand English.
• Good verbal and written communication skills.
• Service-oriented and able to communicate effectively with people at all levels, internally and externally.
• Basic computational ability.
• Able to multitask and pay attention to detail in a fast-paced, high-volume environment.
• Able to work independently, prioritize assignments or seek clarification, and work with minimal supervision.
• Maintain a professional working environment and attitude.
• High school diploma or equivalent and/or vocational training.
• One year of customer service experience.
• TB clearance.
• CPR and First Aid Certification.
• Maintain a neat, clean, and well-groomed appearance in accordance with Fairmont standards.
• Identification proving authorization to work in the United States; work-visa sponsorship is not offered.

Nice To Haves

• Previous experience in a luxury hotel environment involving multitasking, attention to detail, and customer service.
• Water Safety Certification.

Responsibilities

• Provide pool services in accordance with Fairmont and Leading Quality Assurance standards at beach or pool venues.
• Respond to guest interactions efficiently, courteously, and professionally.
• Assist guests with seating arrangements and provide pool services such as cool towels, refreshments, and spritzing.
• Maintain cleanliness and upkeep of pools, pool decks, and lawns by removing debris and maintaining receptacles.
• Keep unused pool chairs straight with seat backs down.
• Assist guests with proper towel registration.
• Enforce pool safety rules and ensure non-guests do not use guest facilities.
• Monitor the slide to ensure that all rules are followed.
• Follow State of Hawaii and ECOSURE food-handling safety standards.
• Participate in monthly departmental sales promotions.
• Organize time to complete side work according to shift demands.
• Provide engaging, personalized, timely, and efficient service while maintaining an atmosphere of aloha.
• Attend to guest needs calmly and courteously; promote health and safety awareness and understand emergency procedures.
• Follow hotel and departmental policies, procedures, and service standards.
• Contribute ideas and suggestions to improve operations and participate in departmental communication meetings.
• Participate in and promote the resort's environmental program and department-specific sustainability initiatives.
• Check with the manager before leaving a shift and bring concerns to the Manager on Duty.
• Attend scheduled training sessions and meetings and perform additional duties as assigned.

Benefits

• Comprehensive medical, vision, and dental benefits.
• Basic life insurance, TDI, and long-term disability for regular full-time and part-time employees.
• Flexible spending account (FSA).
• 401(k) retirement savings plan with matching program.
• Paid vacation, holidays, personal days, and sick days.
• Food and beverage, spa, and property-specific discounts.
• Wellness offerings.
• Employee benefit card offering discounted rates at Accor properties worldwide.
• Learning programs through Accor Academies.
• Opportunities for professional growth within the property and across the company.
• Employee activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED