Poolside | Attendant - Full-Time

AccorHotel • Wailea-Makena, HI

5d • Onsite

About The Position

The Pool Attendant provides exceptional pool services for guests of all ages and helps create memorable resort experiences. The role covers beach or pool venues and requires service consistent with Fairmont and Leading Quality Assurance standards. The position is based at Fairmont Kea Lani, an all-suite and villa luxury oceanfront resort in Wailea, Maui. The hourly wage is $23.04.

The attendant helps guests with seating and towel registration, provides poolside guest services such as cool towels and refreshments, maintains clean and orderly pool areas, and enforces pool safety rules. The role also includes following food-handling and hotel safety standards, supporting sales promotions and sustainable operations, completing shift side work, and communicating concerns to the manager on duty. Work is primarily outdoors, where conditions vary throughout the year, and schedules may vary according to hotel business needs.

Requirements

• High school diploma or equivalent and/or vocational training.
• At least 1 year of customer service experience.
• Ability to speak, read, write, and understand English.
• Good verbal and written communication skills.
• Ability to read and write to facilitate communication.
• Service orientation and ability to communicate effectively with people at all levels, internally and externally.
• Basic computational ability.
• Ability to multitask and pay attention to detail in a fast-paced, high-volume environment.
• Ability to work independently, prioritize assignments, or seek clarification about priorities.
• Ability to maintain a professional working environment and attitude.
• Ability to work with minimal supervision.
• TB clearance.
• CPR and First Aid certification.
• Ability to maintain a neat, clean, and well-groomed appearance in accordance with Fairmont standards.
• Ability to perform the essential job functions with or without reasonable accommodation.
• Must have identification proving authorization to work in the United States; work visa sponsorship is not offered.

Nice To Haves

• Previous experience in a luxury hotel environment involving multitasking, attention to detail, and customer service.
• Water Safety Certification.

Responsibilities

• Provide pool services in accordance with Fairmont and Leading Quality Assurance standards at beach or pool venues.
• Respond to guest interactions efficiently, courteously, and professionally.
• Assist guests with seating arrangements in their preferred pool and surrounding-area locations.
• Provide pool guest services, including cool towels, refreshments, and spritzing.
• Maintain the cleanliness and upkeep of pools, decks, and lawns by removing debris and maintaining receptacles.
• Keep unused pool chairs straight with seat backs down.
• Assist guests with proper towel registration.
• Enforce pool safety rules and ensure non-guests do not use guest facilities.
• Monitor the slide to ensure rules are followed.
• Follow State of Hawaii and ECOSURE food-handling safety standards.
• Participate in monthly departmental sales promotions.
• Organize time to complete side work according to shift demand.
• Provide engaging, personalized, timely, and efficient service while maintaining the aloha spirit.
• Attend to guest needs calmly and courteously.
• Promote health and safety awareness and understand emergency procedures.
• Follow hotel and departmental policies, procedures, and service standards.
• Contribute ideas and suggestions to improve operations and participate in departmental communication meetings.
• Participate in and promote the resort's environmental program and department-specific sustainability initiatives.
• Check with the manager before leaving a shift and bring concerns to the Manager On Duty.
• Perform additional duties as necessary and assigned.
• Attend scheduled training sessions and meetings and maintain regular attendance.
• Comply with Fairmont rules and regulations for the safe and effective operation of hotel facilities.

Benefits

• Comprehensive benefits package including medical, vision, and dental coverage, plus basic life insurance, TDI, and long-term disability for regular full-time and part-time employees.
• Flexible spending account (FSA).
• 401(k) retirement savings plan and matching program.
• Paid vacation, holidays, personal days, and sick days.
• Food and beverage, spa, and on-property discounts; venue and property-specific discounts may vary.
• Wellness offerings.
• Employee benefit card offering discounted rates at Accor properties worldwide.
• Learning programs through Accor Academies.
• Opportunities to develop talent and grow within the property and across the world.
• Employee activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED