Policy Services Assistant

Safety National•Maryland Heights, MO

2d•$41,000 - $52,500•Hybrid

About The Position

This opportunity is in the Account Services Department. Responsible for seeing policies through to the finish line, our Account Services Department facilitates the processes between Claims, Underwriting, and our brokers. Ranging from rating services to audits to operational guidance, the available career opportunities are abundant with varying levels of specialty. Maintaining a strong network of team leaders, our department’s relationship allows for cross-training opportunities and plenty of collaboration. As a Policy Services Assistant, you will play an important role in delivering exceptional service to both internal and external customers while supporting the day-to-day operations of the Account Services Department. In this entry-level position, you will process policy-related transactions, manage customer requests, produce required state posting notices, and support document distribution and record maintenance. You'll work closely with teammates to ensure timely, accurate service while learning established procedures and building expertise in policy services. If you enjoy providing outstanding customer service, thrive in a collaborative environment, and have strong organizational skills, this is an excellent opportunity to begin your career with Safety National. Non-exempt: Please note, this position is classified as Non-Exempt under federal wage and hour laws. As such, you will be required to clock in and out for all hours worked and will be eligible for overtime pay for any hours worked over 40 in a given workweek.

Requirements

High school diploma or equivalent required.
Ability to provide excellent customer service while responding to phone and email inquiries from internal and external customers.
Strong organizational skills with the ability to prioritize tasks, multitask, and adapt to changing priorities.
Ability to work effectively in a collaborative team environment while managing individual responsibilities.
Strong attention to detail with effective oral and written communication skills.
Dependable, customer-focused, and able to follow established procedures while seeking guidance when appropriate.
Experience using Microsoft Office applications.
Ability to perform data entry, document processing, scanning, and other administrative support functions with accuracy.
Ability to work onsite in the St. Louis Corporate Office at least 60% of the time to effectively support business needs.
Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future.

Nice To Haves

Some college education preferred.
Some college coursework.
Experience using Microsoft Office Suite.
Experience in a customer service, administrative support, insurance operations, or related office environment.
Experience processing documents or data in a fast-paced business setting.
Ability to quickly learn new systems and business processes.

Responsibilities

Process policy-related transactions
Manage customer requests
Produce required state posting notices
Support document distribution and record maintenance
Ensure timely, accurate service
Learn established procedures and build expertise in policy services
Protect the confidentiality, integrity and availability of information and technology assets against unauthorized disclosure, destruction and/or alteration, in accordance with Safety National policies, standards, and procedures.