Policy Services Representative

Slide Insurance • Tampa, FL

2d • Onsite

About The Position

As a Policy Services Representative, you’ll be the trusted voice for our customers, helping them navigate their insurance needs while making a meaningful impact on their experience with Slide. Slide Insurance is described as fun, innovation-driven, and fueled by passion, purpose, and technology, with an award-winning culture where collaboration and innovation are expected, recognized, and awarded.

Requirements

• High school diploma required
• 2+ years of recent contact center or call center experience
• Active Florida 20-44 P&C Personal Lines Agent License or 90-44 Non-Resident Personal Lines License required
• Strong communication, organizational, and customer service skills
• Ability to adapt and thrive in a fast-paced environment
• Desire to live Slide's Core Values

Nice To Haves

• Homeowners insurance experience preferred

Responsibilities

• Deliver outstanding customer service by responding to policy-related inquiries via multiple communication channels
• Assist customers with policy changes, payments, and coverage questions with professionalism and accuracy
• Resolve customer concerns and escalate complex issues when needed
• Maintain accurate documentation of customer interactions and policy activity
• Support call center performance goals related to customer satisfaction and service excellence
• Ensure compliance with company procedures and documentation standards

Benefits

• The Slide Vibe - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology! Slide offers many opportunities to collaborate and innovate across the company and departments, as well as get to know other Sliders. From coffee chats, to clubs, to social events - we plan it, so all Sliders feel included and Enjoy their Journey.
• Benefits - Created using Slider feedback, Slide offers a comprehensive and affordable benefits package to cover all aspects of health...Physical, Emotional, Financial, Social and Professional. A Lifestyle Spending Account is set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you - Health Your Way!
• 2023 - 2026 BEST PLACE TO WORK - Tampa Bay Business Journal
• 2024, 2025 & 2026 TOP WORKPLACE - Tampa Bay Times & USA TODAY

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED