Policy Services Representative

Slide Insurance • Tampa, FL

1d

About The Position

Slide Insurance is seeking a Policy Services Representative to be the trusted voice for customers, helping them navigate their insurance needs and making a meaningful impact on their experience with Slide. This role involves delivering outstanding customer service, assisting with policy changes and payments, resolving concerns, and maintaining accurate documentation.

Requirements

• High school diploma required
• 2+ years of recent contact center or call center experience
• Active Florida 20-44 P&C Personal Lines Agent License or 90-44 Non-Resident Personal Lines License required
• Strong communication, organizational, and customer service skills
• Ability to adapt and thrive in a fast-paced environment
• Desire to live Slide's Core Values

Nice To Haves

• Homeowners insurance experience preferred

Responsibilities

• Deliver outstanding customer service by responding to policy-related inquiries via multiple communication channels
• Assist customers with policy changes, payments, and coverage questions with professionalism and accuracy
• Resolve customer concerns and escalate complex issues when needed
• Maintain accurate documentation of customer interactions and policy activity
• Support call center performance goals related to customer satisfaction and service excellence
• Ensure compliance with company procedures and documentation standards

Benefits

• A Lifestyle Spending Account is set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you - Health Your Way!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED