Policy Holder Services Representative

ManhattanLife Insurance & Annuity Company • Houston, TX

3d • Hybrid

About The Position

The Policy Holder Services Representative will service agents, policyholders, providers and may assist other departments in making policy changes. As our new Policy Holder Services Representative, you may handle billing changes and other updates as needed. You will also assist in answering questions from the Customer Care Department regarding policies, billing, premium coverages, cancellations and rate changes.

Requirements

• High School Graduate or equivalent (GED)
• Computer literate; demonstrates proficiency in the use of Microsoft Word and Excel.
• Strong data and records management skills.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to make procedural decisions and judgments on sensitive, confidential issues.
• Dependable and flexible.

Nice To Haves

• financial or insurance industry knowledge preferred.

Responsibilities

• Process policyholders’ requests in an accurate and timely manner.
• Ensure policies comply with application guidelines and regulatory requirements.
• Make outbound calls on an as needed basis.
• Respond to internal customer service questions in a timely manner.
• Complete special projects and tasks as assigned.

Benefits

• immediate coverage under our health, dental and vision plans
• flexible schedules
• shortened hours on Fridays
• free parking
• company-wide events
• professional development
• a company-wide wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED