Police Support Specialist - Communication

Lansdale Borough•Montgomery Township, PA

3d•Onsite

About The Position

The Borough of Lansdale Police Department is seeking a full-time as well as a fill-in/ part-time Police Support Specialist-Communication. Responsibilities include but are not limited to: Performing customer service activities such as answering the telephone, explaining programs, police policies and procedures within the scope of authority, providing information of a general nature. Referring calls to appropriate department personnel. Providing information, referral services, transferring police calls for service (emergency and non-emergency) directly to Montgomery County Communication Center (MCCC). Entering data in the Net/I-viewer computer when needed. Greeting the public at front counter, handling of basic financial transactions such as record requests, accident reports, parking tickets and electronic payments; perform a variety of clerical duties for the Police Department as assigned. Monitor police radio and surveillance cameras, including inmate cells.

Requirements

High school diploma or equivalent
Two year’s combined experience performing general clerical work which included word processing and data entry
Extensive public contact in person or on the phone
Use of radios, multi-line telephone systems
Experience with help-desk or call center software
Candidates must be willing to work shift work, holidays, weekends and emergency overtime, as needed.
Must be able to pass criminal background investigation and obtain C.L.E.A.N. certification.

Nice To Haves

Three (3)year’s experience working in a police department is preferred.

Responsibilities

Performing customer service activities such as answering the telephone, explaining programs, police policies and procedures within the scope of authority, providing information of a general nature.
Referring calls to appropriate department personnel.
Providing information, referral services, transferring police calls for service (emergency and non-emergency) directly to Montgomery County Communication Center (MCCC).
Entering data in the Net/I-viewer computer when needed.
Greeting the public at front counter, handling of basic financial transactions such as record requests, accident reports, parking tickets and electronic payments; perform a variety of clerical duties for the Police Department as assigned.
Monitor police radio and surveillance cameras, including inmate cells.