Police Communication Officer

City of Ennis•Ennis, TX

16h•Onsite

About The Position

Under general supervision, processes emergency and non-emergency calls for service; dispatches police, firefighting, medical, rescue, animal control or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer aided dispatch systems (CAD) and crime information databases; and performs related work as required.

Requirements

High school graduation or equivalent
Completion of TCOLE Telecommunicator License Course
A Valid Class C Texas driver license
Ability to maintain a satisfactory driving record

Nice To Haves

City policies and procedures.
Equipment utilized in law enforcement communications including radio, computer, and dispatch equipment.
National Incident Management and the Incident Command System.
Law enforcement patrol procedures.
City geographical area, road systems, and the locations of landmarks.
Police and Fire Departments’ standard dispatch policies and procedures.
Basic laws and regulations governing the release of information from law enforcement agency records.
Law enforcement and fire agency reports and records including retention and confidentiality requirements.

Responsibilities

Answers incoming emergency and non-emergency calls and two-way radio transmissions; analyzes conflicting and/or limited location information in order to direct first responders to the emergency scene; projects positive support of the City organizations at all times.
Interviews callers and analyzes details; prioritizes calls for service and determines appropriate personnel to respond; dispatches calls for service; relays pertinent information to first responders in a concise manner; provides information and assistance to the public within scope of authority.
Gathers, analyzes, and reports critical call information to officers and firefighters; maintains status and awareness of Police and Fire units; continuously monitors radio and phone traffic and relays updated vital information to first responders.
Performs inquiries and criminal history checks for officers through TCIC & NCIC; initiates inquiries to other agencies for warrant confirmations or general information.
Enters data for records and reports; processes forms and record files; queries various specialized databases as required.
Activates protective protocols for first responders by providing life-safety information during responses such as active shooter, MAYDAY, and officer down calls.
Negotiates with and defuses emotional callers including suicidal subjects or hostage takers.
Notifies supervisory personnel on critical incidents; follows all Department policies and procedures to assure that first responder and citizen safety is the top priority.
Maintains confidentiality as proscribed by legal statute, agency policy, or other governing directives.
Has frequent contact with employees, citizens, local state, federal agencies, and other city departments.
Ability to arrive to work on time and must maintain a regular and reliable level of attendance.
Performs other duties as assigned.