Police Support Specialist - Communication
About The Position
The Borough of Lansdale Police Department is seeking a full-time as well as a fill-in/ part-time Police Support Specialist-Communication. Responsibilities include but are not limited to: Performing customer service activities such as answering the telephone, explaining programs, police policies and procedures within the scope of authority, providing information of a general nature. Referring calls to appropriate department personnel. Providing information, referral services, transferring police calls for service (emergency and non-emergency) directly to Montgomery County Communication Center (MCCC) Entering data in the Net/I-viewer computer when needed. Greeting the public at front counter, handling of basic financial transactions such as record requests, accident reports, parking tickets and electronic payments; perform a variety of clerical duties for the Police Department as assigned. Monitor police radio and surveillance cameras, including inmate cells.
Requirements
- high school diploma or equivalent
- two year’s combined experience performing general clerical work which included word processing and data entry
- extensive public contact in person or on the phone
- use of radios, multi-line telephone systems
- experience with help-desk or call center software
- Must be able to pass criminal background investigation and obtain C.L.E.A.N. certification.
Nice To Haves
- three (3)year’s experience working in a police department is preferred.
Responsibilities
- Performing customer service activities such as answering the telephone, explaining programs, police policies and procedures within the scope of authority, providing information of a general nature.
- Referring calls to appropriate department personnel.
- Providing information, referral services, transferring police calls for service (emergency and non-emergency) directly to Montgomery County Communication Center (MCCC)
- Entering data in the Net/I-viewer computer when needed.
- Greeting the public at front counter, handling of basic financial transactions such as record requests, accident reports, parking tickets and electronic payments.
- Perform a variety of clerical duties for the Police Department as assigned.
- Monitor police radio and surveillance cameras, including inmate cells.
Benefits
- contractual starting wage
- free or low-cost medical benefit options
- generous retirement accounts
- paid time off
- life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
