Communication Specialist

Platte Valley Companies • Scottsbluff, NE

1d • Onsite

About The Position

The Communications Specialist provides frontline support to customers and internal associates via the ticketing system, chat, and phone. This role contributes to the department’s daily operations, ensuring accurate, timely, and professional service while supporting team collaboration and process execution.

Requirements

• High school diploma or equivalent.
• PC experience.
• Good problem solving skills.
• Must be able to work independently and follow documented procedures.
• Must be able to work within deadlines and increase pace with work flow.
• Must be capable of working with and maintaining the confidentiality of sensitive information.
• Must possess skills to work well with customers, supervisors and co-workers.
• Demonstrated aptitude to handle sensitive operational transactions and customer relationships.
• Professional appearance.
• Effective oral and written communication skills.
• General areas of competency: decision making, dependability, development, environmental safety, evaluation skills, interpersonal skills, prioritizing, problem solving, selling skills, team skills and time management.

Responsibilities

• Respond to customer inquiries through the online banking chat feature and telephone, using active listening and a courteous, professional tone.
• Assist customers and associates in resolving issues using the ticketing system, escalating when appropriate.
• Navigate and utilize departmental platforms including Banno, GoTo Phone System, SmartPay, PayCenter Portal, and Yellow Hammer to complete assigned tasks.
• Support and backup departmental processes such as check ordering, change of address, statement & notice printing, return mail handling, and remote deposit review.
• Provide back-up support to other team members and functions within the department as needed.
• Maintain accuracy and attention to detail while managing multiple systems and tasks in a fast-paced environment.
• Contribute to departmental meetings, training sessions, and process improvement initiatives.
• Assist with maintaining process documentation by reporting inconsistencies or updates to the Lead or Manager.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED