Communication Specialist
About The Position
At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. Compensation Range: $16.85-$24.05/hr, with a typical starting range of $20.50-$21.00/hr. Actual pay may vary based on skills, experience, job-related knowledge, and location. Final compensation will be determined during the interview process in accordance with applicable pay equity and transparency laws.
Requirements
- Minimum 2 years of related experience
- Strong attention to detail and a strong sense of urgency
- Excellent written and verbal communication skills
- Proven ability to manage multiple systems simultaneously
- High School graduate or equivalent, 18 years or older required.
Nice To Haves
- Associate’s degree preferred (not required)
- Background in banking, finance, or accounting strongly preferred
- Experience with ancillary products such as GAP, lifetime oil plans, and related F&I products is a plus
Responsibilities
- Resolve customer inquiries related to payments, inventory, funding, banking, and general concerns
- Provide support across phone, email, and chat channels
- Escalate and document issues appropriately
- Partner with Shared Services teams to identify solutions and perform root cause analysis
- Navigate multiple systems efficiently in a fast-paced environment
- Assist with process improvements and knowledgebase updates
- Meet Quality Assurance and performance expectations
- Prioritize tasks effectively while maintaining accuracy
- Build strong relationships with dealerships, leadership, and cross-functional teams
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
