Police Records Tech I

City & Borough of Juneau • Juneau, AK

3d • Onsite

About The Position

The Police Records Tech I works in the Juneau Police Department Records Unit, supporting the effective processing of law enforcement cases and department operations. The role provides customer service to the public at the front counter and by phone, answers questions, processes documents, releases reports and other information, and supports FBI Uniform Crime Reporting. The work combines clerical and technical duties, including data entry, filing, redacting records and audio or video files, and releasing information to the public, justice partners, and private companies. The technician learns to code and classify crime data in the department’s Records Management System for submission to state and federal agencies through the National Incident Based Reporting System. The position helps ensure police records are received, stored, released, disposed of, and secured according to established standards, policies, procedures, and departmental guidelines. It requires discretion when handling sensitive information and effective communication with a diverse range of customers.

The position works regular business hours and does not typically require shift work. The Records Unit staffs the department’s public-facing front window Monday through Friday, 8:00 AM–4:30 PM, excluding observed holidays. Records Technicians work on the first floor of the police department on Alaway Avenue in the Lemon Creek area of Juneau.

Applicants must have a high school diploma, GED, or equivalent; six months of qualifying work experience; a valid Alaska Driver’s License at appointment and throughout employment; and the ability to obtain and maintain APSIN/NCIC security clearance. Selection includes a background investigation, fingerprinting, investigative review, psychological exam, and verified negative pre-employment controlled-substance testing. Applicants with marijuana use within the previous six months are automatically disqualified. The position is open until filled, with two vacancies.

Requirements

• High school diploma, GED, or equivalent.
• Six months of work experience in a law enforcement office or clerical work using specialized databases or processing legal documents.
• Valid Alaska Driver’s License at the time of appointment and for continued employment.
• Ability to obtain and maintain APSIN/NCIC security clearance.
• Ability to maintain strict confidentiality when handling sensitive documents and information.
• Effective interpersonal and communication skills with a diverse range of customers.
• Applicants with marijuana use within the past six months are automatically disqualified.
• Applicants are subject to a background investigation, fingerprinting, investigative review, psychological exam, and verified negative pre-employment controlled-substance testing.

Nice To Haves

• Friendly, patient, and observant approach to customer service.

Responsibilities

• Provide customer service to the public at the front counter and by phone, answering questions.
• Perform clerical and technical tasks such as data entry, filing, and answering phones.
• Process documents and release reports and other information to the public, justice partners, and private companies.
• Conduct routine and complex redactions of documents, audio files, and video files.
• Learn to code and classify crime data in the JPD Records Management System for submission to state and federal government through the National Incident Based Reporting System.
• Support FBI Uniform Crime Reporting.
• Systematically receive, store, release, dispose of, and secure police records documentation.
• Help maintain the integrity of records in accordance with established standards, policies, procedures, and departmental guidelines.

Benefits

• Fitness Fund membership with access to an onsite gym and workout equipment 24 hours a day.
• CBJ Wellness and Employee Assistance Program.
• Wellness Program, including 10 free annual sessions with a qualified mental health professional for employees and their families; 10 free group sessions; resiliency training; annual wellness check-ins; peer support teams; a chaplain program; a wellness room; and yearly wellness-related events.
• Public Service Loan Forgiveness eligible employer.
• Free passes to Parks & Recreation field house, ice arena, and swimming pools.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED