Police Records Technician I

City of Las Cruces•Las Cruces, NM

1d•Onsite

About The Position

Performs specialized clerical and public-contact functions supporting the maintenance, compilation, and dissemination of complex police records for the Las Cruces Police Department (LCPD). The position provides information and assistance to the public and officers, processes fees and records, maintains files and computer tracking systems, and handles confidential law enforcement data. Work is performed in a police office environment and involves frequent to constant computer use, competing demands, multiple tasks, deadlines, occasional work beyond normal business hours, and responses to customer issues. Regular attendance is essential. The position is full-time, regular, and non-exempt; it is classified as grade RN06 and is subject to drug testing under applicable regulations and City policies. A thorough background investigation is required. NCIC/NMCIC certification must be obtained within six months of hire.

Requirements

High school diploma or equivalent and one year of clerical or customer service experience; a combination of education, experience, and training may be applied under City policy.
Demonstrated accurate typing and word-processing skills.
Valid driver's license and an acceptable driving record under City policy.
Must pass a thorough background investigation.
Obtain NCIC/NMCIC certification within six months of hire.
Knowledge of LCPD policies and procedures; business English, spelling, arithmetic, punctuation, and grammar; record-keeping and records-management principles; public-contact techniques; laws and regulations governing release of law enforcement records; Uniform Crime Reporting Program procedures; City computer applications for word processing, data entry, and standard report generation; and City policies and procedures.
Skills in maintaining accurate records and entering information into the Police Department computer system with speed and accuracy.
Ability to process and retrieve information on automated records systems; protect the confidentiality and security of records and information; follow verbal and written instructions; search police files and records in response to officers’ inquiries; scan documents and maintain scanners; remain calm and think clearly in emotional and emergency situations; and establish and maintain effective working relationships with coworkers, supervisors, sworn officers, the public, and other law enforcement personnel.

Nice To Haves

Additional technical certifications and training may be required for some incumbents in this job class.

Responsibilities

Assist the public and officers by phone or over the counter with requests concerning accident reports, background checks, copies of reports, vehicle releases, and related information.
Gather information to respond to inquiries, distinguish between sensitive, protected, confidential, and public information, and explain or interpret information and legal documents when appropriate; refer matters requiring legal interpretation to a supervisor.
Direct members of the public to appropriate agencies for matters such as paying tickets, filing reports, or obtaining restraining orders.
Collect fees, issue receipts, and balance and reconcile fees collected at the end of each day.
Compile numerical counts and routine statistical data for work production or official statistical reports.
Perform clerical and administrative duties, including data entry, record keeping, document preparation and processing, and file maintenance.
Receive, verify, categorize, and enter data into computer tracking systems; prepare and process reports; review documents and data for accuracy and compliance; maintain and update departmental records; and prepare documents for filing.
Enter and retrieve confidential law enforcement data from NCIC and NMCIC systems.
Update the Uniform Crime Reporting Program database and query computerized criminal justice information systems for background checks, rap sheets, and related information; compare and verify information.
May train new employees on desk rotation.