Police Records Technician
About The Position
The Police Records Technician works in the Cobb County Police Department’s GCIC Unit within the Central Records Division. The unit operates 24 hours a day, 7 days a week, 365 days a year, across day, evening, and overnight shifts. The role handles police records and documents, uses Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) terminals, responds to records requests, provides customer service, processes payments, and performs related clerical work. Applicants who meet the qualifications must complete data-entry and proofreading skills testing within three business days of receiving the assessment information after the job announcement closes; failure to complete the assessment disqualifies an applicant from consideration.
Requirements
- High school diploma or GED.
- Six months of experience in clerical and general office work or a related field.
- Complete the required data-entry and proofreading skills assessment within three business days of receiving the testing information.
- Possess, or obtain within six months of hire, and maintain GCIC Basic Operator and NCIC Basic Operator certifications.
Responsibilities
- Receive, review, prepare, process, verify, complete, and code department documents, including police incident and criminal investigation reports, accident reports, citations, warrants, and impound records.
- Enter and update information in department databases, create new files, purge old data as appropriate, and maintain copies in department files.
- Use GCIC and NCIC terminals to conduct background and criminal history checks; enter information about tags, driver’s licenses, warrants, missing persons, and stolen property; and obtain and relay information to law enforcement personnel and other staff.
- Answer telephones, greet customers and visitors, provide assistance and information about department services and procedures, refer callers, and take messages.
- Process records and report requests by retrieving documents, determining confidentiality, verifying requester identities and authority, establishing what information may be released, and forwarding or mailing records in a timely manner.
- Accept payments for documents, record receipts, balance the cash drawer, and maintain related documentation.
- Ensure activities comply with applicable codes, laws, rules, regulations, standards, policies, and procedures, and initiate corrective actions as necessary.
- Prepare or complete forms, reports, correspondence, and other documents; review, process, forward, or retain received documentation as appropriate.
- Communicate with supervisors, County departments and employees, the public, attorneys, outside agencies, and others to coordinate activities, review work status, exchange information, or resolve problems.
- Operate a personal computer and relevant software, as well as general office or other equipment needed to perform essential functions.
- Perform clerical tasks such as processing mail, copying, sorting, collating, distributing, and shredding documents.
- Perform other related duties as required or assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
