Police Records Support

City of High Point•High Point, NC

2d•Onsite

About The Position

The Police Records Support I maintains the records filing system and/or database used to manage, access, and preserve electronic and paper records of criminal justice activities. This position also assists in providing clear and accurate information to the public and other departments. Staff in this position may also perform other clerical duties, assisting officers with information and answering the telephone.

Requirements

High School Diploma or equivalent
Must possess good oral and legible written communication and computer skills
Knowledge and proficiency with Microsoft office products
Valid NC driver's license
English and Spanish language proficiency
Experience in police records clerical work, including experience with online data processing systems
Hearing/Speaking - Expressing and/or receiving information by means of the spoken word is both necessary to converse with internal and external customers, including co-workers, citizens, and applicants.
Visual Abilities – the ability to perceive via eyesight is required for this position: Acuity, far – clarity of vision at 20 feet or more. Both eyes 20/22 - R 20/25 - L 20/25 corrected. Acuity, near – clarity of vision at 20 inches or less. Both eyes 20/25 corrected. Depth perception – Three-dimensional vision. Ability to judge distance and space relationships so as to see objects where and as they actually are. Depth Perception - 4 Field of Vision – the area that can be seen up and down or to the right or left while eyes are focused on one point. Must be able to see a wide span of area. Accommodation – Adjustment of lens of eye to bring an object into sharp focus. This item is especially important when doing near-point work at varying distances from eye. Color Vision - Ability to identify and distinguish colors. All five aspects are judged to be important in carrying out the essential functions of this job.
Physical Strength – degree of physical demands typically associated with this position include: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Type of Physical Demands usually associated with this classification: Reaching, Handling, and Fingering: (Reaching - Extending the hand(s) and arm(s) in any direction, but normally to the front or side). (Handling - Seizing, holding, grasping, turning, or otherwise working with hand or hands (fingering not involved). (Fingering - Picking, pinching, or otherwise working with fingers primarily (rather than the whole hand or arm as in handling). Employee must reach to answer telephone, work with computer terminal, etc. Handles various forms, documents, pencils, pens, etc. requiring use of hands and fingers.
Talking and/or Hearing: (Talking - Expressing or exchanging ideas by means of spoken word). (Hearing - Perceiving nature of sounds by ear). This is a clerical support position which requires contact with other City personnel and the public, so it is necessary for the employee to be able to communicate with people in person and by telephone
Mental Activity/Requirements Reasoning Ability to apply principles of logical thinking to a wide range of intellectual and practical situations and requests made by supervisor, other employees, or members of the general public; to comprehend and respond to a variety of situations in an expedient manner. Good judgment is important.
Mathematics Ability Using Arithmetic: Ability to use arithmetic when working with records, reports, work sheets, etc. Using Statistics: Ability to complete statistical reports.
Language Ability The ability to speak, read and write the English Language are required for this position. Read: Ability to read manuals, instructions, directions, report information, calendars, recording forms, file documentation, vouchers, correspondence, and various other documents relating to the job. Write: Ability to write memos and figures, take messages and make various reports. Speak: Ability to be conversant in voice and diction so as to participate in discussions with supervisor, other employees, and the general public in person, and by telephone and convey vital information to officers over the radio.

Responsibilities

Review and type various reports
Conducts quality assurance reviews of all reports created
Answers in-coming telephone calls, routes to appropriate persons or personally responds to inquiries or takes messages
Greets and responds to various inquiries from members of the general public
Reviews daily work output of officers for quality and accuracy of coding and data entry
Submits all state and federal reporting of crime statistics
Conducts necessary courier duties to and from the court and city hall
Calls complainants to validate NCIC entries for stolen property and missing persons per NCIC regulations
Completes basic accounting reports as it relates to statistics
Operates standard office equipment including computer and related software, copier and fax machine
Interprets and applies policies, regulations and procedures
Perform other duties as assigned