Police Records Representative

City of Waco•Waco, TX

4d•Onsite

About The Position

The City of Waco is seeking a customer-centered individual with experience in data entry, record keeping, document processing, transcribing, and other office duties. This position requires attention to detail, organization, enjoyment of working with the public, and the ability to maintain strict confidentiality. Under basic supervision, this role processes Waco Police Department (WPD) report requests, enters data into secure computer databases, performs research, and provides information within the scope of authority. Essential functions include performing basic clerical duties in accordance with WPD policy and procedures, such as data entry, record keeping, and preparing and processing documents. Duties may vary depending on job assignment. The role involves transcribing and processing Officer reports, processing information requests, and maintaining files and database records. It also includes assisting customers with payments, reports, applications, and technical documents. The position processes a variety of public records and requests, answers inquiries, explains policies and procedures, and provides information and assistance within the scope of authority. Additionally, the role may involve operating a City vehicle to transport property, travel to audit and training sites, and transport collected materials to designated agencies or facilities.

Requirements

High School Diploma or GED.
One year of customer service and clerical experience OR Minimum of 15 college credit hours AND Volunteer work, internships, campus involvement, or leadership in school, civic, or service organizations.
Must complete Police Department Background Packet.
Must possess a valid Texas Driver’s License.
National/Texas Crime Information Centers (NCIC/TCIC) within six months from date of hire.
Must successfully complete any additional background checks required for the position, which may include a CJIS background check, federal background check, or other applicable screenings (e.g., FAA).

Responsibilities

Processes Waco Police Department (WPD) report requests.
Enters data into secure computer databases.
Performs research and provides information within the scope of authority.
Performs basic clerical duties in accordance with WPD policy and procedures, including data entry, record keeping and preparing and processing documents.
Transcribes and processes Officer reports.
Processes information requests and maintains files and database records.
Assists customers with payments, reports, applications, and technical documents.
Processes a variety of public records and requests.
Answers inquiries and explains policies and procedures.
Provides information and assistance within scope of authority.
Operates a City vehicle to transport property to and from various locations throughout the county, travel to audit and training sites, and transport collected materials to designated agencies or facilities as part of authorized programs or initiatives.