Police Records Technician

Cobb County Government•Cobb County Police Department, GA

2d•Onsite

About The Position

This position operates within the Cobb County Police Department’s GCIC Unit in the Central Records Division. The unit operates 24 hours a day, 7 days a week, 365 days a year, with three shifts: Day Shift (7:00 a.m. – 3:00 p.m.), Evening Shift (3:00 p.m. – 11:00 p.m.), and Morning Shift (11:00 p.m. – 7:00 a.m.). This position requires completion of a data entry and proofreading skills testing to move forward in the hiring process. Skills testing information and a link will be sent via email after the closing date of this job announcement for applications received that successfully meet the qualifications for this position. Skills testing must be completed within three business days. Failure to complete the assessment will disqualify you from consideration for this position.

Requirements

High school diploma or GED
Six (6) months of experience in clerical and general office work or a related field.
Must possess (or obtain within 6 months of hire) and maintain the following certifications: GCIC Basic Operator and NCIC Basic Operator.

Responsibilities

Receives, reviews, prepares and/or processes department documents such as police incident and criminal investigation reports, accident reports, citations, warrants, impound records, etc.
Verifies, completes and/or codes required information; enters information into department databases; updates database information; creates new files and purges old data as appropriate; and maintains copies in department files.
Utilizes Georgia Crime Information Center and National Crime Information Center terminals: conducts background and criminal history checks; enters information regarding tags, driver's licenses, warrants, missing persons, and stolen property; and obtains, retrieves and relays information to police officers, detectives, other law enforcement or other staff as requested.
Performs general customer service functions: answers telephones; greets customers and visitors; provides assistance, requested documents and information regarding department services and procedures; refers callers to other staff members as appropriate; and takes messages.
Processes requests for records and reports: receives requests from courts, law enforcement personnel or agencies, victims and the general public; retrieves police and incident reports; determines confidentiality of requested document and report; verifies identities and assures authority of individuals to receive confidential information; establishes quantity of information requester is authorized to receive; forwards and/or mails accordingly; and ensures reports are provided in a timely manner.
Processes payments for documents: accepts payments and records receipt of same; balances cash drawer; and maintains related documentation.
Ensures all activities are in compliance with all applicable codes, laws, rules, regulations, standards, policies and procedures; initiates any actions necessary to correct deviations or violations.
Prepares or completes various forms, reports, correspondence, or other documents.
Receives various forms, reports, correspondence, policies, procedures, manuals, reference materials, or other documentation: reviews, completes, processes, forwards or retains as appropriate.
Communicates with supervisor, other County departments and employees, the public, attorneys, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
Operates a personal computer to enter, retrieve, review or modify data, utilizing word processing, spreadsheet, database, presentation, Internet, email, or other software: and operates general office or other equipment as necessary to complete essential functions.
Performs other clerical tasks such as processing incoming and outgoing mail, making copies, sorting, collating, distributing, and/or shredding various reports and documents.
Performs other related duties as required.
Performs other related duties as assigned.