Police Radio Dispatcher

Arizona State University•Tempe, AZ

5d•Onsite

About The Position

The Police Radio Dispatcher is a critical link between the public and law enforcement officers, receiving, prioritizing, and relaying information between the public and police personnel. The role requires accuracy, composure under pressure, and quick decision-making in emergency situations. Dispatchers handle emergency and non-emergency calls from the university community and surrounding jurisdictions using a multi-line computerized telephone system, enter caller and radio information into a Computer Aided Dispatch (CAD) system, and dispatch officers over a two-way P25 radio system. The position is based at ASU’s Tempe Campus. The Communications Bureau operates 24 hours a day, seven days a week, serving a prominent urban university community across four campus locations. Work is performed in an environmentally controlled office setting using dispatch, telephone, radio, camera, and alarm systems. The position may require rotating shifts, evenings, nights, weekends, holidays, and mandatory overtime to maintain round-the-clock coverage. ASU conducts pre-employment screening, including a criminal background check and fingerprint check; employment depends on successfully passing these checks. Applicants must be eligible to work in the United States; ASU and ASU Police Department will not sponsor this position.

Requirements

High school diploma, or an equivalent combination of experience and/or training demonstrating comparable knowledge, skills, and abilities.
Ability to work accurately and make quick decisions under stressful conditions and time limitations.
Ability to perform data entry using a terminal, PC, or other keyboard device with repetitive hand and eye movements.
Ability to operate office equipment, wear a headset, and operate a foot pedal or transmit button.
Ability to sit for extended periods.
Must be eligible to work in the United States; the employer will not sponsor this position.
Successful completion of the required pre-employment background and fingerprint checks.

Nice To Haves

One year of public safety experience.
Experience with a computerized telephony system and a Computer Aided Dispatch (CAD) system.
One year of customer service experience in a high-stress environment such as a call center, retail, or restaurant.
Evidence of typing at least 40 net words per minute.
Bilingual ability.

Responsibilities

Receive and process incoming emergency and non-emergency calls for service.
Prioritize calls and dispatch appropriate personnel or agencies, entering information into the CAD system and using commands to log, monitor, and update units.
Relay information, instructions, and questions to field personnel factually and concisely using a two-way digital radio system.
Enter and verify call-for-service data in the CAD system and enter, access, and disseminate information through state and national law enforcement telecommunication systems.
Manage multiple projects and shift priorities as needed.
Monitor fire and intrusion alarms and dispatch field units accordingly.
Assist visitors after hours by answering inquiries or providing requested information when no other staff are available.
Ensure communications and dispatch activities comply with departmental policies and procedures.