Police Radio Dispatcher

Arizona State University•Tempe, AZ

7d•$32 - $40•Onsite

About The Position

The Police Radio Dispatcher is a critical link between the public and law enforcement officers. The dispatcher is responsible for receiving, prioritizing, and relaying information between the public and police personnel. This role requires a high level of accuracy, calmness under pressure, and the ability to make quick decisions in emergency situations. Receive emergency and non-emergency phone calls from the university community, and surrounding jurisdictions, requesting police, or other emergency services using a multi-line computerized Telephone System. Enter pertinent information from callers and radio transmissions into a Computer Aided Dispatch (CAD) system. Dispatch officers with the use of a two-way P25 radio system and provide information in a clear, concise and timely manner while working under stressful conditions and time limitations on various types of emergency and non-emergency calls.

Requirements

High School Diploma; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Eligible to work in the United States; ASU and ASU Police Department will not be a sponsor for this position.

Nice To Haves

Public safety experience (1 year).
Experience with computerized telephony System and Computer Aided Dispatch (CAD) system.
Customer service experience in a high stress environment such as a call center, retail or restaurant environment (1 year).
Evidence of being able to type at a speed of at least 40 net words per minute.
Evidence of being bilingual preferred.

Responsibilities

Receive and process incoming emergency and non-emergency phone calls for service.
Prioritize calls for service and dispatch appropriate personnel, or agency, by entering information into a computer aided dispatch (CAD) system with the use of appropriate commands to log, monitor and update units.
Relay information, instructions, and questions to field personnel in a factual and concise manner using a two-way digital radio system.
Enter and verify data on a daily basis when entering call for service information into a computer aided dispatch (CAD) system as well as when entering, accessing and disseminating information from the state and national law enforcement telecommunication system.
Work on multiple projects and shift priorities as needed.
Monitor fire and intrusion alarms and dispatch field units accordingly.
Assist visitors after hours by answering inquiries or providing information requested when no other staff is available.
Ensure all communications and dispatch activities comply with departmental policies and procedures.