Police Investigation Tech

City of Charlotte•Charlotte, NC

2d•Onsite

About The Position

The Police Investigation Technician works in one of the Charlotte-Mecklenburg Police Department’s thirteen patrol division locations. The role provides administrative support to division employees and supervisors, responds to telephone and walk-in inquiries, gathers information from victims and witnesses, completes reports and supplements, enters reports into the Records Management System, and conducts background research on cases. The position also supports division office operations by managing records and subpoenas, coordinating ride-along requests, maintaining office supply inventory, and tracking daily activity. Work is performed in an indoor office environment with frequent exposure to computer screens, files, and phones.

Requirements

High school graduate.
U.S. citizenship.
Ability to communicate clearly and concisely.
Ability to prioritize and multitask.
Ability to research, compile, and prepare report manuals, electronic correspondence, and other information required by management or governmental agencies.
Knowledge of principles for assessing and processing customer needs, service quality standards, and customer satisfaction evaluation.
Knowledge of administrative and clerical procedures.
Knowledge of computer systems such as Microsoft Office, MUNIS, and call reporting technology.
Knowledge of general office procedures and administrative terminology.
Problem-solving skills.
Successfully complete and pass applicable pre-employment evaluations; candidates may be asked to take a skills test or participate in other assessments.
Final candidates must pass a pre-employment drug-screening test and physical examination.
Ability to perform work involving grasping, talking, hearing, seeing, and repetitive motions; sitting, standing, climbing, or walking for extended periods; light to moderate lifting and carrying; and occasional crouching, stooping, squatting, crawling, reaching, pushing, and pulling.
Ability to proofread, enter data, and tabulate data using concentrated and attentive sensory focus; operate amid frequent interruptions from people or noises; comprehend written work-related documents; and hear, understand, and distinguish speech.

Responsibilities

Provide professional, courteous customer service to internal and external customers.
Answer incoming calls to the division office and retrieve voicemail messages; notify officers and supervisors of messages by email.
Handle phone calls and walk-in requests from citizens, including providing copies of records, reports, and crash reports by fax, email, or hard copy.
Direct citizens to appropriate court offices, city offices, or other resources and advise them about City of Charlotte police procedures or policies.
Order office supplies from external vendors, maintain an inventory list, and make supplies available to officers and supervisors.
Receive, copy, and file subpoenas electronically and in appropriate folders.
Audit outgoing subpoenas for accuracy and consistency before submission to the Court Liaison.
Use Microsoft Excel to log outgoing subpoena information by officer name, code number, CR number, date, and court date.
Receive, audit, and distribute ride-along requests and ensure the process is completed.
Maintain records, books, manuals, logs, and OSHA records.
Maintain a daily chart tracking reports, phone calls answered, and walk-in visits.
Gather information from victims and witnesses, complete reports and supplements, enter reports into the Records Management System, and conduct background research on cases.
Perform other duties as assigned.