Police Investigation Tech - NEPS

City of Charlotte•Charlotte, NC

About The Position

The Police Investigation Technician with the Charlotte-Mecklenburg Police Department is primarily responsible for answering police telephone inquiries, gathering information from victims and witnesses, completing appropriate reports and supplements, entering reports into the Records Management System, and conducting background research on cases. The role requires maintaining the confidentiality of sensitive information and may involve contact with crime suspects and victims. The technician must take accurate reports and information and be able to work nights, weekends, and holidays, as well as report to work during emergencies, disasters, and inclement weather. The role provides courteous service to internal and external customers, responds to incoming calls and walk-in requests, monitors online reporting, and directs citizens to appropriate police, court, City, or other resources. It also includes entering specified All Points Bulletins, routing calls to 911 or entering calls for service when appropriate, and performing other assigned duties. Work is performed in an indoor office environment, with frequent use of computer screens, files, and phones. The position involves frequent interruptions and requires concentrated sensory attention for proofreading, data entry, and tabulation. Physical tasks may include prolonged sitting, standing, climbing, or walking; light to moderate lifting and carrying; and occasional crouching, stooping, squatting, crawling, reaching, pushing, and pulling. Candidates must complete applicable pre-employment evaluations. Final candidates must pass a background check, drug-screening test, and physical examination; skills tests or other assessments may also be used during selection.

Requirements

High school graduate.
U.S. citizen.
Obtain and maintain DCI certification.
Ability to deliver clear and concise communication.
Ability to prioritize and multitask in a dynamic environment.
Ability to de-escalate situations while providing clear instructions.
Ability to remain calm and professional under pressure.
Ability to interpret and apply policies and procedures.
Ability to research, compile, and prepare report manuals, electronic correspondence, and other information required by management or governmental agencies.
Knowledge of principles for assessing and processing customer needs, service quality standards, and customer satisfaction evaluation.
Knowledge of administrative and clerical procedures and general office procedures and administrative terminology.
Knowledge of computer systems such as Microsoft Office, MUNIS, and call reporting technology.
Strong problem-solving skills and sound judgment.
Strong interpersonal skills in person and by phone.
Ability to maintain confidentiality of sensitive information and take accurate reports.
Ability to work nights, weekends, holidays, and during emergency and disaster events, including inclement weather.
Ability to meet the stated physical, sensory, and communication requirements of the position.
Successfully complete and pass applicable pre-employment evaluations; final candidates must pass a background check, drug screening, and physical examination.

Nice To Haves

Associate’s degree or higher in Criminal Justice or a related field.
Experience with CAD/RMS systems and NCIC/DCI databases.

Responsibilities

Answer incoming NEPS calls, including direct calls and transfers from CMPD departments and City agencies, and complete offense reports when appropriate.
Provide professional and courteous customer service to internal and external customers.
Direct citizens to appropriate court offices, City departments, CMPD agencies, and other resources, and advise them on police procedures and City policies.
Monitor the Online Reporting System and respond to and complete offense reports as appropriate.
Reroute calls to 911 for dispatch or enter calls for service when appropriate.
Enter All Points Bulletins for completed Missing Person, Failure to Return Rental Vehicle, and Larceny of Vehicle reports.
Answer incoming calls to the division office and retrieve voicemail messages.
Handle miscellaneous telephone calls and walk-in requests from citizens.
Perform other duties as assigned.