Police Information Tech

City of High Point•High Point, NC

3d•$20 - $26•Onsite

About The Position

The Police Information Tech works in the High Point Police Department’s Records Section, carrying out daily clerical and technical functions involving police records and information. The role includes two-way radio communications with officers and entering, processing, coding, reporting, filing, researching, and disseminating information through electronic data-processing systems and paper records. The position also provides reference services and information to police personnel and the public through in-person, telephone, mail, email, fax, and radio requests. Work is performed under the regular supervision of the Police Information Supervisor, who sets work schedules, approves leave requests, and completes performance evaluations. The position works primarily indoors and occasionally outdoors at 1730 Westchester Dr, High Point, North Carolina. It involves a varied rotating work schedule, including rotating shifts, rare on-call work, and work during inclement weather. Candidates must complete a polygraph and background investigation; selected candidates are also subject to the City’s applicable drug and background screenings.

Requirements

High school diploma or GED equivalent.
Ability to work under general supervision on a varied, rotating work schedule that includes rare on-call duty, rotating shifts, and work during inclement weather.
Ability to work in a fast-paced environment and multitask.
Good oral communication, legible written communication, and computer skills.
Successful completion of a polygraph and background investigation.
Valid driver’s license.
Ability to obtain, maintain, and use as an operator and/or administrator the North Carolina Division of Criminal Information (DCI), National Crime Information Center (NCIC), CJLEADS, IDWEB, eWarrants, Brazos, DMV Crashweb, Records Management System (RMS), and CAD.
Ability to communicate in spoken and written English.
Ability to perform the stated visual, hearing/speaking, reasoning, mathematics, and physical functions, including light work and reaching, handling, and fingering.

Nice To Haves

Related field experience receives additional consideration.
At least one year of experience in records management or law enforcement work, preferably in police records support, is desirable.
Familiarity with local and state agencies affiliated with the Criminal Justice System is preferred.
An equivalent combination of education and experience sufficient to perform the essential duties may qualify, subject to requirements set by law or regulation.

Responsibilities

Receive, research, and respond to requests for information.
Receive and transmit messages by radio.
Assist the public and police officers in person, by telephone, and by radio by providing information and answering questions.
Maintain confidential filing and record systems, related court records, and subpoenas.
Enter statistical data and reports on CRT/PC and in handwritten records.
Assist subordinate technicians with crime classification, IBASE reporting, and report preparation.
Review daily work output and ensure the quality, accuracy, and performance of coding, data entry, and other assigned duties.
Distribute, deliver, and sort mail.
Prepare, classify, index, file, and retrieve police records and documents.
Process and manage civil and criminal subpoenas for law enforcement records and documentation in accordance with internal policies and applicable local, state, and federal laws.
Handle confidential information with caution, judgment, and discretion, following applicable policies and laws.
Provide reference services to internal and external customers responding to requests by telephone, mail, email, fax, police radio, and in person.
Use interpersonal, customer-service, and oral and written communication skills to calm irate customers.
Use North Carolina DCI and NCIC for criminal background checks and entries for arrest warrants and stolen items.
Perform other essential duties as required.