Police Information Tech

City of High Point•High Point, NC

2d•Onsite

About The Position

The Police Information Tech performs daily functions in the High Point Police Department’s Records Section. The position combines two-way radio communication with officers and clerical and technical work involving police records and information, including entering, processing, coding, reporting, filing, researching, and disseminating information through electronic data-processing systems and paper records. The role also provides reference services to internal and external customers and processes law-enforcement records and subpoenas. Work is performed under the regular supervision of the Police Information Supervisor, who sets work schedules, approves leave requests, and completes performance evaluations. The position requires discretion and care when handling confidential information. The employee works a varied, rotating schedule that may include rare on-call coverage, rotating shifts, and work during inclement weather. The primary work location is 1730 Westchester Dr, High Point, North Carolina. The work is primarily indoors, with occasional outdoor work, and uses equipment typically associated with office-based work.

Requirements

High school diploma or GED equivalent.
Ability to work under general supervision on a varied, rotating work schedule, including rare on-call coverage, rotating shifts, and work during inclement weather.
Ability to work in a fast-paced environment and multitask.
Good oral communication, legible written communication, and computer skills.
Successful completion of a polygraph and background investigation.
Valid driver’s license.
Ability to obtain, maintain, and use, as an operator and/or administrator, North Carolina DCI/NCIC, CJLEADS, IDWEB, eWarrants, Brazos, DMV Crashweb, Records Management System (RMS), and CAD.
Ability to handle confidential information with discretion and comply with internal policies and local, state, and federal laws.
Ability to speak, read, and write English.
Physical abilities include hearing and speaking; near and far visual acuity, depth perception, field of vision, and accommodation; reaching, handling, and fingering; and light work involving exertion of up to 50 pounds occasionally and up to 10 pounds frequently.

Nice To Haves

Related field experience receives additional consideration.
At least one year of experience in records management or law-enforcement work, preferably police records support, is desirable.
Familiarity with local and state agencies affiliated with the Criminal Justice System is preferred.
An equivalent combination of education and experience sufficient to perform the essential duties may be considered, subject to applicable legal or regulatory requirements.

Responsibilities

Receive, research, and respond to requests for information.
Receive and transmit messages by police radio.
Assist the public and police officers in person, by telephone, and by radio by providing information and answering questions.
Maintain confidential filing and record systems, related court records, and subpoenas.
Enter statistical data and reports on CRT/PC systems and in handwritten records.
Assist subordinate technicians with crime classification, IBASE reporting, and report preparation.
Review daily work output and ensure the quality, accuracy, and performance of coding, data entry, and other assigned duties.
Distribute, deliver, and sort mail.
Prepare, classify, index, file, and retrieve police records and documents.
Process and manage civil and criminal subpoenas for law-enforcement records and documentation in accordance with internal policies and applicable local, state, and federal laws.
Handle confidential information with caution, judgment, discretion, and adherence to applicable policies and laws.
Provide reference services to internal and external customers responding by telephone, mail, email, fax, police radio, and in person.
Use interpersonal, customer-service, and oral and written communication skills to assist customers, including calming irate customers.
Use North Carolina DCI for NCIC criminal background checks and entries for arrest warrants and stolen items.
Perform other essential duties as required.