Police Investigation Tech - NEPS

City of Charlotte•Charlotte, NC

4d•$25 - $30•Onsite

About The Position

The Police Investigation Technician for the Charlotte-Mecklenburg Police Department is primarily responsible for answering police telephone inquiries, gathering information from victims and witnesses, completing reports and supplements, entering reports into the Records Management System, researching cases, and maintaining the confidentiality of sensitive information. The role may involve interacting with suspects and victims of crimes and requires accurate reporting. The position provides customer service to residents and internal callers, advises citizens on police procedures and City policies, and routes inquiries and calls for service to appropriate offices or responders. Employees must be able to work nights, weekends, and holidays, and report to work during emergency and disaster events, including inclement weather. Work is performed in an indoor office environment, with frequent use of computer screens, files, and phones. Moderate exposure to atmospheric and environmental conditions is noted. The position involves frequent interruptions and requires attentive sensory use for proofreading, data entry, and handling communications.

Requirements

High school graduate.
U.S. citizen.
Obtain and maintain DCI certification.
Ability to communicate clearly and concisely.
Ability to prioritize and multitask in a dynamic environment.
Ability to de-escalate situations while providing clear instructions.
Ability to remain calm and professional under pressure.
Ability to interpret and apply policies and procedures.
Ability to research, compile, and prepare report manuals, electronic correspondence, and other information required by management or governmental agencies.
Knowledge of principles for assessing and processing customer needs, service quality standards, and customer satisfaction evaluation.
Knowledge of administrative and clerical procedures and general office procedures and administrative terminology.
Knowledge of computer systems such as Microsoft Office, MUNIS, and call reporting technology.
Strong problem-solving skills and sound judgment.
Strong interpersonal skills in person and by phone.
Successfully complete and pass applicable pre-employment evaluations; final candidates must also pass a pre-employment drug-screening test and physical examination.
Ability to meet the position's physical and sensory requirements, including sitting, standing, climbing or walking for extended periods; light to moderate lifting and carrying; and communicating and processing written and spoken information.

Nice To Haves

Associate’s degree or higher in Criminal Justice or a related field.
Experience with CAD/RMS systems and NCIC/DCI databases.

Responsibilities

Answer incoming calls to NEPS, including calls directly to the unit and transfers from CMPD departments and City agencies, and complete offense reports as appropriate.
Provide professional and courteous customer service to internal and external customers.
Direct citizens to appropriate court offices, City departments, CMPD agencies, or other resources, and advise them on police procedures and City policies.
Monitor the Online Reporting System and respond to or complete offense reports as appropriate.
Route calls to 911 for dispatch or enter calls for service as appropriate.
Enter All Points Bulletins (APBs) for completed Missing Person, Failure to Return Rental Vehicle, and Larceny of Vehicle reports.
Answer incoming phone calls to the division office and retrieve voicemail messages.
Handle miscellaneous phone calls and walk-in requests from citizens.
Perform other duties as assigned.