Specialist, Point of Sale 57th Street Flagship Boutique

CHANEL•New York, NY

9d•$26 - $31•Onsite

About The Position

CHANEL is seeking a Point of Sale (POS) Specialist to provide high service standards and support sales from a point-of-sale perspective within the Boutique. The role partners with Boutique colleagues to make the client experience efficient and ensure accurate sales processing. It is critical to the daily maintenance of the point of sale, helps other team members maximize client-facing time, and supports Boutique areas as needed. The role requires an in-store presence to facilitate Boutique opening and closing.

Requirements

At least 1 year of related experience, including prior point-of-sale experience in a service industry.
Ability to operate a register and comfort with point-of-sale technology.
Strong attention to detail and organizational skills.
Excellent communication and interpersonal abilities, including the ability to interact calmly and professionally with internal and external clients.
Ability to handle cash and confidential client information responsibly.
Ability to thrive in a team environment and work independently and collaboratively.
Understanding of and passion for client experience.
Ability to work with pace and energy while maintaining attention to detail.
Ability to multitask in a dynamic, fast-paced Boutique environment.
Ability to lift 15 lbs and walk and/or stand for extended periods.
Flexible schedule, including availability for late nights, weekends, and some holidays.
Commitment to upholding CHANEL standards in client interactions and merchandise handling.
Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
Curiosity and desire to learn and grow professionally within CHANEL.

Nice To Haves

Experience with point-of-sale systems and digital client engagement tools.
Foreign language skills.

Responsibilities

Accurately and efficiently process sales transactions to deliver a seamless client experience.
Explain store policies and transaction documentation to clients as needed.
Support and encourage client engagement with digital tools.
Take ownership of the cash wrap area and keep packaging, materials, and supplies stocked and organized.
Support register opening and closing, assist with cash and deposits, and coordinate the POS closing workflow.
Oversee check refund procedures and ensure compliance with company standards.
Process receipts, refunds, and customer credits accurately and professionally.
Bag, box, wrap, and gift-wrap merchandise in accordance with CHANEL standards.
Ensure accurate and complete client data capture during transactions.
Support point-of-sale and client-service responsibilities, contributing to a welcoming and efficient environment.
Support other Boutique team members and areas as needed.

Benefits

Dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund.
Family and caregiving benefits, including parental leave, fertility support, MilkStork, and Care.com Membership.
Paid vacation, holiday, sick, and volunteer days.
401(k) and other incentives.
Medical, dental, and vision coverage; MDLIVE virtual care; One Medical; flexible spending accounts for health care and dependent care; a health savings account; and an Employee Assistance Program.
Life insurance, Accidental Death & Dismemberment, short-term disability, and long-term disability.
Health Advocate, international business travel accident and medical coverage, and commuter transit and parking benefits.
Potential bonus and other variable pay, benefits, and/or perks, subject to eligibility and applicable terms.
Employee Resource Groups.
Annual time off for volunteering through CHANEL Community and matching of employee donations to select charitable organizations.
Career development support, including onboarding, leadership programs, coaching, online and live classes, and career-building workshops.