Host, 57th Street Flagship Boutique

CHANEL • New York, NY

11d • $26 - $28 • Onsite

About The Position

CHANEL is seeking a Boutique Facilitator, Host to support the client journey at its 57th Street flagship boutique. The Host is often the first point of contact, greeting clients warmly, helping manage traffic and wait times, communicating expectations, and assisting clients while they wait. The role supports boutique colleagues in maximizing client-facing time and assists across boutique operations as needed. In-store presence is required to support opening and closing, inventory receiving, and product shipping. The position offers exposure to boutique business functions and categories, opportunities for cross-functional teamwork, and learning and career development resources.

Requirements

• Minimum 1 year of related experience.
• Minimum high school diploma.
• Ability to thrive in a team environment and work collaboratively.
• Understanding of and passion for client experience.
• Excellent communication skills.
• Ability to move with pace and energy while maintaining attention to detail.
• Ability to work independently and with others.
• Ability to lift 15 lbs.
• Flexible schedule with availability to work late nights, weekends, and some holidays.
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally.

Nice To Haves

• Foreign language skills are preferred but not required.

Responsibilities

• Warmly greet clients upon arrival and share relevant health and safety information.
• Use tools and processes to manage client wait times and appointments.
• Answer client questions and help facilitate a seamless experience while clients wait and during their time in the boutique.
• Maintain the flow of traffic to ensure adequate service levels.
• Communicate realistic expectations about wait times and the in-boutique experience.
• Support boutique colleagues and other areas of the boutique as needed.
• Be present in-store to support boutique opening and closing, inventory receiving, and product shipping.

Benefits

• Dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund.
• Family and caregiving benefits, including parental leave, fertility support, Milk Stork, and Care.com Membership.
• Paid vacation, holidays, sick days, and volunteer days.
• 401(k) and other incentives.
• Healthcare offerings including medical, dental, vision, virtual care, One Medical, flexible spending accounts, a health savings account, and an Employee Assistance Program.
• Life insurance, Accidental Death & Dismemberment, short- and long-term disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking benefits.
• Employee Resource Groups.
• Annual volunteer time through CHANEL Community and matching of employee donations to select charitable organizations.
• Career development programs, coaching, and online and live learning opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED