Pod Engagement Specialist

Monogram Health•, GA

3d•$25 - $29

About The Position

Monogram Health is seeking a Pod Engagement Specialist (PES) to join its Pod Clinical Team. The PES serves as a liaison between patients and Pod clinicians, coordinating patient visits within the structured visit cadence, troubleshooting field clinician scheduling concerns, and carrying out patient engagement and re-engagement tactics. The role reports directly to the POD Market Manager and takes direction from POD leadership. It regularly interacts with peers, colleagues across departments, Pod leadership, other Monogram Health leaders, patients, and internal and external customers. The posting describes the role as remote and also states that the individual must be able to work on site and adhere to attendance standards. The selected individual is expected to demonstrate adaptability, empowerment, collaboration, ownership, compassion, and integrity. The position may require coverage for other Pods or Regions and schedule changes based on business needs.

Requirements

High school diploma or GED.
At least one year of customer service, medical, scheduling, or other related experience; or six months of prior Monogram Health Engagement Specialist experience.
Demonstrated verbal and written communication skills for professional communication with patients, clinicians, and others inside and outside the Company.
Ability to complete tasks within established timeframes.
Demonstrated ability to multitask and adjust to changing priorities.
Technical proficiency using and navigating multiple systems, such as Salesforce, Athena, Microsoft Office Suite, and Doxy, and using multiple computer screens.
Ability to use critical-thinking skills to solve basic to moderately complex system or staffing issues.

Responsibilities

Ensure Post-Hospital Discharge Visits (PHDV) are scheduled within 72 hours of a patient's discharge date.
Review clinician calendars for the following week to ensure quality visits and optimize field staff calendars.
Contact patients who missed visits within the last three days to reschedule them.
Reassign visits when clinicians are unavailable, such as when they are out of office, transferred to another role, or have left the Company; follow scheduling criteria and exclude same-week reassignments.
Perform Pod assignments delegated by the direct supervisor as needed, as requested, and as time allows.
Provide coverage to other Pods or Regions and change schedules when required by business needs.
Participate in Pod huddles with the Market Manager, MAC, and POD leadership.
Work on site and adhere to attendance standards.