Engagement Specialist

Arrowleaf • Vienna, IL

2h • $35,636 - $47,837

About The Position

Arrowleaf is hiring an Engagement Specialist for its Behavioral Health area and Crisis Response and Intervention Services program. The program provides 24/7 support to people of all ages experiencing immediate stressors, physical or mental health challenges, or loss of functioning. The specialist provides crisis stabilization and peer-based support, using lived experience to promote engagement and recovery. Services are delivered by phone and in person, both on- and off-site, according to client needs and safety plans. The position is based in Vienna, Anna, Golconda, Cairo, Metropolis, or Elizabethtown, Illinois, depending on office space availability, and reports to the Behavioral Health Officer.

This is a full-time, 40-hour-per-week position with an overnight schedule: Monday through Thursday, 10:00 p.m. to 8:00 a.m.; Sunday, Friday, and Saturday off. The role requires travel to agency sites when appropriate and may involve operating agency or personal vehicles for agency business. The position is non-exempt and part of a bargaining unit.

Requirements

• High school diploma or GED.
• Must be at least 21 years of age.
• Must obtain a CRSS certificate within 12 months of hire or otherwise be eligible for an MHP credential.
• Must obtain the Certified Recovery Support Specialist (CRSS) credential within 18 months of hire.
• Lived experience in mental health, substance use, or navigating crisis systems.
• Skills in delivering crisis support services.
• Knowledge of local health and human services resources.
• Excellent written and oral communication skills.
• Basic computer skills and ability to navigate an enhanced phone system.
• Maintain First Aid and CPR certification.
• Complete required registry clearances and criminal fingerprint background checks.
• Valid driver’s license and proof of vehicle liability insurance.
• Ability to operate agency and personal vehicles safely and lawfully while driving for agency business.
• Ability to travel to all agency sites when appropriate.

Nice To Haves

• Resident of Alexander, Pulaski, Johnson, Union, Massac, Pope, or Hardin County is preferred.

Responsibilities

• Provide off-site crisis stabilization and peer-based support in clients’ natural environments following Mobile Crisis Response services, as identified in safety plans, using lived experience to promote engagement and stabilization.
• Coordinate communication with external partners and agency staff or programs to support continuity of care and information sharing during crisis response.
• Conduct timely phone and in-person follow-up with individuals, families, inpatient systems, and referral sources; assess safety plans, provide peer support, reinforce wellness strategies, and update plans as needed.
• Serve as a point of contact with inpatient facilities to exchange information and support post-discharge care planning, including connections to counseling, psychiatric services, and recovery-oriented supports.
• Provide comprehensive consumer care and case management on- and off-site, including assistance accessing transportation, benefits, medical and psychiatric care, housing, and other basic needs.
• Conduct outreach to people in or at risk of entering crisis systems, assess barriers to access, provide peer support, and connect them with treatment and stabilization supports.
• Maintain referral and networking contacts with human service providers and peer networks to expand available resources.
• Complete required forms and documentation accurately, promptly, and in a person-centered manner in accordance with program and funding requirements.
• Participate actively in team and program meetings, supervision, and assigned agency or community events and activities.
• Document consumer interactions and services according to established policies and procedures.
• Screen, assess, and support interventions for consumers exhibiting symptoms of trauma using recovery-oriented and peer support approaches.
• Follow agency policies and procedures for reports or suspicions of abuse and neglect.
• Support individuals in creating, reviewing, and using safety and wellness plans that focus on strengths, coping skills, and natural supports.
• Provide emotional support, de-escalation, and recovery-oriented interventions during crisis situations, including phone-based support and crisis or resource line engagement, coordinating warm handoffs when needed.

Benefits

• Health, vision, and dental insurance options available after the first day of the month following 60 calendar days of employment.
• Up to $50,000 life insurance policy.
• 401(k) with company match for qualifying staff.
• Voluntary benefits, including critical illness, short-term disability, accident/incident, and hospital indemnity coverage.
• Mileage reimbursement.
• Up to 376 hours of paid time off during the first year, including 13 paid holidays, up to 40 hours of personal time, 12 sick days, 40 hours of bereavement leave, 12 vacation days after a six-month probation period, and 8 hours of paid volunteer time per year.
• Paid advanced training and certification opportunities.
• Free clinical supervision for licensure (LCSW, LCPC, CADC).
• Leadership and advancement opportunities.
• Public Service Loan Forgiveness (PSLF) eligible employer.
• CCBHC Workforce Career Accelerator Program.
• National Health Service Corps (NHSC) eligible site.
• Additional opportunities for compensation above starting salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED