Engagement Specialist
About The Position
The Engagement Specialist works in the Intake Unit at the ACS Nicholas Scoppetta Children's Center (NSCC), which provides children with a temporary, supportive, caring, and structured living environment. The role helps create a welcoming environment for children arriving at and leaving the Children's Center, using a trauma-informed approach. Engagement Specialists orient and engage children, receive and inventory their belongings for safety, and help transition children to assigned living or program spaces and to foster care facilities. The position oversees the care, development, and guidance of dependent, neglected, traumatized, and emotionally disturbed children. It supports children’s safety, well-being, and transitions while coordinating with the interdisciplinary team and maintaining documentation related to admissions and departures.
Requirements
- High school graduation or equivalent and three years of experience in community work or community-centered activities related to the duties; or equivalent education and/or experience.
- Follow a trauma-informed model of care when engaging children.
Responsibilities
- Oversee the care, development, and guidance of dependent, neglected, traumatized, and emotionally disturbed children at the Children's Center.
- Create a welcoming, trauma-informed environment for children entering and exiting the Children's Center.
- Ensure children entering and exiting the Children's Center receive a welcome or transition kit.
- Conduct individual and group orientations to explain NSCC program expectations and support transitions to placement.
- Chaperone and/or transport youth to and from appointments, school, activities, court appearances, and other community-based activities.
- Monitor and supervise children in assigned areas, observe and report changes in behavior, and assist with personal hygiene when necessary.
- Inspect and inventory children’s property upon their arrival and departure and when requested administratively.
- Communicate with and direct inquiries to members of the interdisciplinary team to support comprehensive care.
- Answer phones, provide requested information, or direct inquiries to appropriate staff.
- Complete required log entries, tracking sheets, incident reports, and other documentation related to youth admissions, departures, and releases.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
