Engagement Specialist

Terros Health•Phoenix, AZ

1d•$18 - $20•Onsite

About The Position

Terros Health is hiring a full-time Engagement Specialist at its McDowell location in Phoenix, Arizona. Reporting to the Clinical Site Manager or Integrated Care Site Director, the Engagement Specialist works as part of an interdisciplinary clinical team serving people diagnosed with general mental health and substance use conditions. The role provides case management, service coordination, outreach, and clinical support in accordance with Terros Health policies and professional requirements and the Arizona Practice Model 12 Principles. The specialist completes assessments, crisis treatment plans, and individualized service plans; follows up on client needs and progress; and uses brief clinical interventions, motivational interviewing, and supportive listening to engage clients. The position coordinates with clients, families, medical and behavioral health providers, and other relevant community and state partners. The role is based at the McDowell Road office and is described as a Monday–Friday daytime position with a flexible schedule and no weekends.

Requirements

High school diploma or GED and 1.5 years of behavioral health experience; or an associate degree in a medical or behavioral health field; or a behavioral health bachelor’s degree and some behavioral health experience; or a bachelor’s degree outside behavioral health and one year of behavioral health experience.
Valid Arizona driver’s license.
Be at least 21 years old, have at least four years of driving experience, and meet Terros Health’s driving policy requirements.
Have a valid Arizona Fingerprint Clearance Card or apply for a Level 1 card within seven working days of assuming the role.
Pass a TB test.
Excellent communication and listening skills, including a non-judgmental approach.
Interpersonal skills to build professional, positive relationships with coworkers, members, families, and community members.

Nice To Haves

Basic understanding of the DSM-V.
High competency in Microsoft Word, Excel, PowerPoint, Outlook, and electronic medical records; NextGen experience preferred.

Responsibilities

Work collaboratively with the clinical team to engage, educate, communicate with, and coordinate care for clients receiving behavioral health services.
Conduct outreach and follow-up related to crises, missed appointments, hospital discharges, and other service needs.
Communicate and document client progress and outreach efforts professionally, efficiently, and on time.
Coordinate care with clients’ families, behavioral and general medical providers, and other relevant educational, social, judicial, and state agencies or supports.
Share appropriate clinical information with involved parties and maintain ongoing collaboration.
Participate in clinical staffing, case conferences, and other meetings, with or without clients, families, or natural supports.
Provide customer service to clients, provider agencies, state entities, and other stakeholders.
Complete caseload case-management functions, including assessments and service planning, and identify needs for further or specialty services.
Continuously evaluate treatment effectiveness using ongoing assessment, input from clients and relevant others, and clinical-team consultation; modify service plans as needed.
Use brief clinical interventions, motivational interviewing, and supportive listening to engage and support clients.

Benefits

Multiple medical plan options, including a no-premium plan for employees and their families.
Multiple dental plan options, including orthodontic coverage.
Vision insurance.
Group life and disability insurance.
Pet insurance.
401(k) plan with company match.
Interest-free medical line of credit.
Financial education, planning, and support resources.
Monetary company contribution toward eligible benefits.
Bilingual pay differential.
Paid time off, including three weeks in the first year.
Paid sick time.
Ten paid holidays annually.
Comprehensive wellness program with challenges, activities, and prizes.
Employee Assistance Program for employees and their family members.
Trip Reduction Program.
Professional growth and career development opportunities, including scholarships, clinical supervision, and continuing education units.
Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University.
Access to the Working Advantage Employee Discount Program, including savings on gym memberships, car rentals, flights, hotels, and movie tickets.