Engagement Specialist

Rosecrance Behavioral Health•Crystal Lake, IL

21h•$23•Onsite

About The Position

The Engagement Specialist is hired from within the community area or neighborhood identified as the Population of Focus (POF). The role provides outreach and engagement to ensure the POF is aware of available mental health services and participates as a partner in designing, implementing, and evaluating crisis solutions. The position helps maintain continuity of program services in an ethical, legal, and safe therapeutic environment consistent with applicable regulatory and accreditation standards. Certain Engagement Specialist positions must be eligible to pursue the Certified Recovery Support Specialist (CRSS) credential based on lived experience. The position is based onsite at Rosecrance Crystal Lake. The schedule is Monday through Friday, 1:30 p.m. to 10 p.m. Overtime may be required. Starting pay is based on education, experience, and credentials: $20.64 per hour for a high school diploma or GED, $21.69 per hour for an associate degree, and $22.68 per hour for a bachelor's degree. Shift differentials provide additional pay for regularly scheduled hours between 3 p.m. and 11 p.m. ($0.25 per hour) and between 10 p.m. and 7 a.m. ($0.50 per hour).

Requirements

High school diploma, GED, or higher education.
Must hold a minimum DMH designation of RSA (Rehabilitative Services Associate).
Willingness, ability, and commitment to serve as a role model for recovery.
Valid driver's license and ability to meet Agency insurance requirements.
Must have own transportation.
Belief in the mission and vision of Rosecrance.

Responsibilities

Work prescribed hours and any additional hours deemed necessary for assigned responsibilities; overtime may be required.
Partner with other team members to provide mobile crisis response services in the community when dispatched.
Engage individuals hesitant to interact with behavioral health professionals or first responders through trust-building and resource provision.
Participate as a partner in the design, implementation, and evaluation of crisis solutions.
Advocate for individuals professionally and collaboratively, using a non-confrontational approach.
Provide appropriate behavioral interventions and advocacy for individuals experiencing adverse mental health conditions.
Maintain comprehensive knowledge of community resources and the full range of Rosecrance services.
Provide clients with resources tailored to their needs, including referrals to additional treatment resources when necessary.
Conduct thorough follow-up communications with clients and/or their families and provide additional referrals as required.
Complete all required documentation in a timely manner and within designated timeframes.
Participate in training sessions aimed at obtaining the CRSS credential, if applicable.
Participate in statewide events, summits, trainings, and activities that support education and development of consumer provider services.
Attend scheduled staff, team, and appropriate committee meetings as designated.
Serve as a member of the assigned team and participate in team meetings and activities.
Facilitate transportation of clients to Rosecrance buildings or hospitals as needed.
Contribute as an integral member of the clinical team and foster collaboration and inclusivity through participation in meetings, discussions, and activities aimed at enhancing client care.
Maintain confidentiality in accordance with the professional Code of Conduct and the law.
Deliver exceptional customer service consistently.
Represent the agency as a role model and demonstrate positive guest relations.
Assume additional responsibilities as requested by leadership.