Engagement Specialist

Televerde•Phoenix, AZ

2d•Onsite

About The Position

The Engagement Specialist develops and maintains client engagement and participation throughout the program lifecycle. The role supports the Client Engagement Manager in helping clients develop and carry out reentry plans, and uses technology to track and report participant activities and results. The specialist interviews clients, assesses their needs, connects them with appropriate services, and develops and updates plans to support their well-being. This position is performed in an office environment.

Requirements

Ability to clear the Department of Corrections visitor background process.
Compassion and ability to relate to clients with varied needs.
Motivation to encourage clients to follow their care plans.
Strong verbal and written communication skills, including explaining case and care plans to clients, family members, friends, and professionals, and maintaining case records.
Critical-thinking and problem-solving skills to determine appropriate care plans based on client assessments and notes from healthcare and social workers.
Flexibility to change care plans when they are not producing the best results.
Organization skills to manage multiple cases at once.
Computer literacy to maintain and manage case records.
3–5 years of experience in case management, adult education, or nonprofit program management.
Experience scheduling, managing, and tracking programs or activities.

Nice To Haves

Advanced education or training in a related field, or equivalent experience, is preferred.

Responsibilities

Support the Client Engagement Manager in helping clients develop and support their reentry plans.
Use technology to track and report participant activities and results.
File and maintain case history reports.
Interview clients to assess their situational needs.
Determine which services and assistance are necessary.
Serve as a liaison between clients and social, financial, health, and legal services.
Develop plans of action to improve clients’ well-being.
Plan regular follow-ups to assess progress and additional needs.
Review and modify plans as individual circumstances change.
Schedule, manage, and track programs or activities.