Engagement Specialist

Televerde • Goodyear, AZ

3d • $45,000 - $52,500 • Onsite

About The Position

The Engagement Specialist develops and maintains client engagement and participation throughout the entire program lifecycle. The role supports the Client Engagement Manager in helping clients develop and carry out reentry plans, assesses clients’ needs, connects them with appropriate services, and monitors and adjusts plans as circumstances change. The position also involves maintaining case records and using technology to track and report participant activities and results.

This position is performed in an office environment. It includes repetitive hand and wrist motions, frequent movement and postures such as standing, walking, reaching, kneeling, bending, stooping, pushing or pulling, and sitting, occasional lifting of up to 25 pounds, and working at a desk and computer screen for at least 50% of the time. The job description notes that duties and responsibilities may change at any time without notice.

Requirements

• Ability to clear the Department of Corrections visitor background process.
• Compassion and ability to relate to clients with varying needs.
• Ability to motivate clients to follow their care plans.
• Strong verbal and written communication skills to explain cases and care plans to clients, family members, friends, and professionals and to maintain case records.
• Critical-thinking and problem-solving skills to determine care plans based on client assessments and notes from health care providers and social workers.
• Flexibility to change care plans when they are not producing the best results.
• Organizational skills to manage several cases at once.
• Computer literacy to maintain and manage case records.
• Three to five years of experience in case management, adult education, or nonprofit program management.
• Experience scheduling, managing, and tracking programs or activities.
• Ability to move wrists, hands, and/or fingers repetitively; continuously stand, walk, reach, kneel, bend, stoop, push or pull, and sit; occasionally lift 25 pounds; communicate effectively with employees, vendors, and clients; and work at a desk and computer screen at least 50% of the time.

Nice To Haves

• Advanced education or training in a related field, or equivalent experience, is preferred.

Responsibilities

• Support the Client Engagement Manager in assisting clients to develop and support their reentry plans.
• Use technology to track and report participant activities and results.
• File and maintain case history reports.
• Interview clients to assess their situational needs.
• Determine which services and assistance are necessary.
• Serve as a liaison between clients and social, financial, health, and legal services.
• Develop action plans to improve clients’ well-being.
• Plan regular follow-ups to assess progress and additional needs.
• Review and modify plans as clients’ circumstances change.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed