PMO Closeout Supervisor

Sonic Internet + Phone•Santa Rosa, CA

12d•$78,000 - $86,000•Hybrid

About The Position

The PMO Closeout Supervisor leads Sonic’s closeout team and oversees daily project closeout execution, ensuring work meets quality standards and projects progress through final acceptance. The role maintains accurate documentation, training, and processes in collaboration with the PMO Account, Contract, Closeout Manager and the Plant Department PMO team. It tracks closeout performance and reports to the PMO Account, Contract, Closeout Manager. This is a working supervisory role, providing day-to-day leadership through work scheduling and assignment, performance monitoring and coaching, reviews, training, timekeeping, safety reinforcement, and production reporting. The supervisor also performs team duties as needed, manages workflow and deadlines, resolves routine issues, and escalates unresolved or aging matters. The role is full-time, exempt, and benefited, with 40 hours per week. Hybrid work is preferred, and fully remote candidates may be considered. Occasional local travel to Sonic offices, project sites, and pole owner or partner meetings within the service territory is estimated at less than 10%.

Requirements

High school diploma or equivalent required.
3–5 years of experience in utility, telecommunications, or construction project closeout, document control, or joint-use/pole attachment work.
1–2 years of supervisory or team lead experience.
Strong skills in Word, Excel, Google Docs, PDF editing, Outlook, and JIRA.
Experience and understanding of record/document control, including as-built and record drawings.
Experience with quality assurance (QA) and quality control (QC) regarding contract documents.
Knowledge of joint-use and pole attachment processes, including Notifications of Completion and pole owner inspections.
Strong knowledge of utility pole line construction and engineering, including GO95 and NESC standards.
Excellent interpersonal skills and leadership experience.
Ability to troubleshoot complex problems and develop creative solutions.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

Associate’s or bachelor’s degree in construction management, engineering technology, business, or a related field, or equivalent experience.
Experience creating documentation and training materials.
3GIS knowledge.

Responsibilities

Oversee project closeout processes and production activities.
Submit Notifications of Completion to pole owners and track final inspections through pole owner acceptance.
Distribute construction corrections to responsible contractors and manage the corrections lifecycle through final acceptance.
Collect as-built drawings and documentation from Construction Coordinators and Engineers, produce formal record sets, and ensure GIS (3GIS) and other systems of record are updated.
Track closeout activities in JIRA according to standards set by the PMO Account, Contract, Closeout Manager, and report closeout aging, cycle time from construction completion to final acceptance, and corrections turnaround.
Coordinate financial closeout items, including final contractor invoicing and open change orders, with project controls and contracts staff.
Resolve day-to-day closeout issues and escalate unresolved or aging items to the PMO Account, Contract, Closeout Manager.
Manage document and record-keeping processes.
Lead employees, including interviewing, hiring, timesheet management, performance reviews, and corrective actions.
Implement process changes and update training materials as needed.
Manage workflow, deadlines, and priorities to meet the Plant Department’s needs.
Collaborate with the management team and contracted vendors to complete project closeouts accurately and on time, providing training as necessary.
Answer questions and resolve conflicts arising from the field or office.
Communicate professionally with coworkers, management, customers, and others.
Perform the duties of supervised employees as needed to ensure production and fill gaps.
Work under the direction and guidance of the PMO Account, Contract, Closeout Manager.
Perform additional duties and projects as requested by the PMO Account, Contract, Closeout Manager.