VP, PMO

Western Union•Atlanta, GA

8d•Hybrid

About The Position

The Vice President, Enterprise Portfolio Management Office (PMO) leads project and program management delivery across Western Union’s global footprint. Reporting to the SVP, Strategy & Planning, within the Chief Operating Officer (COO) organization, the role provides portfolio visibility, prioritization, governance, and delivery oversight for key stakeholders. It ensures resources are aligned with strategic priorities and advances program, project, and portfolio management capabilities, technology labor allocation, intake, reporting, and agile delivery frameworks. This is a leadership and orchestration role that involves engaging with technical delivery details, removing obstacles, and refining the operating model to support clear prioritization. The successful candidate will have experience building and running a global PMO with a combination of full-time and third-party labor, delivering a digital transformation agenda, and applying a continuous-improvement mindset. The role leads a global team of approximately 50, including directors, program managers, project managers, and portfolio analytics, with approximately eight globally dispersed direct reports. It partners with COO leadership and teams across business units, product, technology, operations, finance, and HR to translate enterprise priorities into delivery plans and improve enterprise efficiency. The position produces executive- and board-level portfolio reporting on status, risk, financials, and capacity. The position is hybrid in Atlanta, Georgia, with an expectation of working from the office at least three days per week. Western Union offers short-term incentives, multiple health insurance options, accident and life insurance, and access to development platforms. Applicants are required to complete assessments as part of the application process.

Requirements

Bachelor’s degree in business, finance, or equivalent experience.
10+ years of progressive experience in program management, technology delivery, transformation, or management consulting.
At least 5 years of experience in a global payments, financial services, fintech, or technology company.
At least 5 years leading a complex PMO.
Demonstrated success leading large-scale enterprise initiatives and exceptional attention to detail.
Working knowledge of agile delivery frameworks.
Experience managing complex portfolios and strategic investments exceeding $10 million.
Proven ability to influence executive stakeholders and lead within a global matrixed organization.

Nice To Haves

MBA or advanced degree.
Experience working with third-party labor or strategic vendors.
PMP, SAFe, PMI-ACP, or similar certification.
Experience with M&A integration.

Responsibilities

Lead a global team of approximately 50 people, including directors, program managers, project managers, and portfolio analytics, with approximately eight globally dispersed direct reports.
Collaborate with COO leadership to develop the talent model from a technology PMO to broader enterprise support for end-to-end delivery.
Promote accountability, execution discipline, and outcome-based management.
Own enterprise initiative intake, triage, and prioritization.
Lead enterprise technology labor capacity planning, balancing business-as-usual, non-discretionary, and strategic discretionary demand across global business units.
Maintain a company-wide portfolio view of active initiatives, dependencies, risks, financial position, outcomes, change requests, and other KPIs.
Align technology labor hours with the developing prioritization framework and maintain visibility into enterprise resource utilization, anticipated demand, and capacity risks.
Partner with delivery leads across business units, product, technology, and operations to translate enterprise priorities into team-level allocations with clear roles and responsibilities.
Facilitate consistent SteerCo criteria, risk parameters, and reporting for global delivery of key initiatives in a matrixed organization.
Serve as the executive escalation point for unresolved delivery risks, cross-functional conflicts, or resource contention.
Remove systemic delivery obstacles, including funding gaps, unclear ownership, competing priorities, and capacity shortfalls, in partnership with COO leadership and the Executive Team.
Work with engineering and technology teams to translate technical roadblocks into executive-level paths forward.
Challenge roadmaps and delivery timelines professionally to ensure expectations are accurate.
Evolve enterprise PMO standards, tools, processes, and templates.
Partner with finance, HR, and cross-functional partners to improve reporting and achieve enterprise efficiency targets.
Produce executive- and board-level portfolio reporting on status, risk, financials, and capacity.