PMO Analyst

Brookshire's•Tyler, TX

1d•Onsite

About The Position

The PMO Analyst supports the day-to-day operations of Brookshire Grocery Company’s IT Project Management Office to help ensure technology projects are delivered on time and to standard. The role maintains project portfolio reporting, supports resource planning and financial reporting, and communicates project status and priorities to key stakeholders. It also maintains PMO processes and templates, supports training for project managers and managers, coordinates AI project intake, and uses company-approved AI tools to work efficiently and provide accurate, timely insight. The analyst maintains portfolio status, health, resource needs, and reporting; coordinates quarterly resource planning and monthly IT labor and expense reporting; and provides data for project financial reviews. The role develops PMO methodology and process documentation, trains and onboards managers and project managers, and maintains the AI portfolio by documenting use cases and coordinating security, privacy, and risk reviews. Work is generally performed in an office environment with quiet to moderate noise. Attendance at work is required.

Requirements

Bachelor’s degree in business, information technology, or a related field and at least two years of related experience, or an equivalent combination of experience and/or higher education.
At least two years of experience in retail or grocery operations, IT, PMO, business analysis, accounting, or finance, plus at least six months supporting IT projects, such as through testing, training, or project coordination.
Intermediate Excel knowledge, including pivot tables, lookups, and data validation.
Basic knowledge of generative AI tools, including Microsoft 365 Copilot and Claude, effective prompt writing, and evaluating outputs for accuracy.
Basic knowledge of Microsoft 365 tools, including Word, PowerPoint, Teams, and SharePoint.
Basic knowledge of Microsoft Project and Microsoft Planner, including schedules, resource assignments, and reporting across projects.
Basic knowledge of project management methodologies and lifecycles, such as Waterfall, Agile/Scrum, and hybrid approaches.
Ability to learn and apply IT cost classification rules for capital, SaaS, and operating expenses, and project cost tracking.
Ability to analyze project data and provide clear, concise insights to leadership.
Ability to use generative AI responsibly, protect confidential company, partner, and employee information, and follow company AI guidelines.
Effective written and verbal communication skills, including presenting information clearly to IT leadership, business stakeholders, and project teams.
Ability to train and coach others on processes and tools.
Ability to manage multiple priorities and recurring deadlines with accuracy and attention to detail.
Ability to influence and negotiate with managers and hold project teams accountable without direct authority.
Ability to collaborate with diverse teams and adapt to changing priorities.
Must be attentive to potential hazards and report hazards that cannot be immediately remedied to a supervisor.
Partners must be at least 21 years old to drive for Company business in accordance with the BGC Business Driver Policy.
Physical ability to use close and distance vision, depth perception, or focus continuously; use fine finger movements, sit for long periods, and talk and hear frequently; and occasionally reach, touch, handle, push, pull, maneuver, or lift objects up to 40 pounds, bend, kneel, squat, stand, or walk.
Attendance at work is required.

Nice To Haves

Retail or grocery experience.
Basic knowledge of AI governance concepts, including use case intake, risk assessment, and data privacy.
Basic knowledge of Power BI, with the ability to develop skills to build and maintain PMO dashboards.
Project management or related certification, such as CAPM, PMI-ACP, or SAFe Scrum Master.
Experience with IT labor capitalization or cost classification.
Experience with Power Query, Power Automate, or similar data and workflow automation tools.

Responsibilities

Analyze project data to maintain current portfolio views and produce reports, dashboards, and KPIs on project status, health, and resource needs.
Communicate portfolio status, changes, and prioritization outcomes to IT leadership, project managers, and stakeholders.
Follow up with project managers and project owners to ensure portfolio status updates are timely, complete, and accurate; escalate persistent gaps to PMO leadership.
Own quarterly project resource planning by consolidating project demand and team capacity, identifying resource conflicts, and working with project and functional managers to resolve them.
Escalate conflicts affecting project priorities, scope, or committed dates to the CIO and PMO leadership.
Manage monthly IT labor reporting, follow up on missing or under-reported hours, and prepare draft and final reports.
Classify IT labor as capital, SaaS, or expense in accordance with company capitalization policy.
Review monthly IT expense reports, assign or reclassify expenses to the correct projects, and maintain supporting documentation.
Provide labor and expense data for monthly project financial reviews.
Develop and maintain PMO templates, methodology documentation, and process guides, and identify opportunities to improve PMO processes.
Train and onboard project managers and managers on PMO methodology, project status reporting, time tracking, and related tools and processes.
Maintain the AI portfolio by documenting AI use case requests, coordinating security, privacy, and risk reviews, and tracking and reporting status to IT leadership and AI governance stakeholders.
Use company-approved AI tools to support portfolio reporting, data analysis, meeting documentation, templates, and training materials; review AI-assisted work for accuracy and confidentiality and identify opportunities to automate routine PMO workflows.
Remain attentive to potential hazards, remedy or mark hazards as soon as reasonably possible, and report hazards that cannot be immediately remedied to a supervisor.