PMO Analyst

Brookshire Grocery Company•Tyler, TX

About The Position

The PMO Analyst supports the day-to-day operations of Brookshire Grocery Company’s IT Project Management Office, helping ensure technology projects are delivered on time and to standard. The role maintains portfolio reporting, supports resource planning and financial reporting, communicates project status and priorities to stakeholders, maintains PMO processes and templates, trains project managers and managers, and coordinates AI project intake. The analyst uses company-approved AI tools to support efficient work and provide accurate, timely insights, while reviewing AI-assisted work for accuracy and confidentiality.

Requirements

Bachelor’s degree in business, information technology, or a related field and two or more years of related experience, or an equivalent combination of experience and/or higher education.
Two or more years of experience in retail or grocery operations, IT, PMO, business analysis, accounting, or finance, plus at least six months supporting IT projects, such as testing, training, or project coordination.
Intermediate knowledge of Excel, including pivot tables, lookups, and data validation.
Basic knowledge of generative AI tools, including Microsoft 365 Copilot and Claude, including effective prompt writing and evaluating outputs for accuracy.
Basic knowledge of Microsoft 365 tools, including Word, PowerPoint, Teams, and SharePoint.
Basic knowledge of Microsoft Project and Microsoft Planner, including schedules, resource assignments, and reporting across projects.
Basic knowledge of project management methodologies and lifecycles, such as Waterfall, Agile/Scrum, and hybrid approaches.
Ability to learn and apply IT cost classification rules for capital, SaaS, and operating expenses, as well as project cost tracking.
Ability to analyze project data and provide clear, concise insights to leadership.
Ability to use generative AI responsibly, protect confidential company, partner, and employee information, and follow company AI guidelines.
Ability to communicate effectively in writing and verbally and present information clearly to IT leadership, business stakeholders, and project teams.
Ability to train and coach others on processes and tools.
Ability to manage multiple priorities and recurring deadlines with accuracy and attention to detail.
Ability to influence and negotiate with managers and hold project teams accountable without direct authority.
Ability to collaborate with diverse teams and adapt to changing priorities.
Must be attentive to potential hazards and report hazards that cannot be immediately remedied to a supervisor.
Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.

Nice To Haves

Retail or grocery experience.
Project management or related certification, such as CAPM, PMI-ACP, or SAFe Scrum Master.
Experience with IT labor capitalization or cost classification.
Experience with Power Query, Power Automate, or similar data and workflow automation tools.
Basic knowledge of AI governance concepts, including use case intake, risk assessment, and data privacy.
Basic knowledge of Power BI, with the ability to develop skills to build and maintain PMO dashboards.

Responsibilities

Analyze project data and produce portfolio reports, dashboards, and KPIs that show project status, health, and resource needs.
Communicate portfolio status, changes, and prioritization outcomes to IT leadership, project managers, and stakeholders.
Follow up with project managers and project owners to ensure project status updates are timely, complete, and accurate, and escalate persistent gaps to PMO leadership.
Own quarterly project resource planning by consolidating project demand and team capacity, identifying resource conflicts, and working with project and functional managers to resolve issues.
Escalate resource conflicts affecting project priorities, scope, or committed dates to the CIO and PMO leadership.
Manage monthly IT labor reporting, follow up on missing or under-reported hours, and prepare draft and final reports.
Classify IT labor as capital, SaaS, or expense in final labor reports in accordance with company capitalization policy.
Review monthly IT expense reports, assign or reclassify expenses to the correct projects, and maintain supporting documentation.
Provide labor and expense data for monthly project financial reviews.
Develop and maintain PMO templates, methodology documentation, and process guides, and identify opportunities to improve PMO processes.
Train and onboard new project managers and managers on PMO methodology, project status reporting, time tracking, and related tools and processes.
Maintain the AI portfolio by documenting use case requests, coordinating security, privacy, and risk reviews, and tracking and reporting status to IT leadership and AI governance stakeholders.
Use company-approved AI tools, such as Microsoft 365 Copilot and Claude, for portfolio reporting, data analysis, meeting documentation, templates, and training materials.
Review AI-assisted work for accuracy and confidentiality and identify opportunities to automate routine PMO workflows.
Remain attentive to potential hazards and remedy them or place appropriate warning signs or devices as soon as reasonably possible; report hazards that cannot be immediately remedied to a supervisor.