Plumbing Service Technician
About The Position
Benjamin Franklin Plumbing-Service Minds is hiring an experienced Residential Service Plumber to independently manage residential plumbing service calls from start to finish. This customer-facing service and sales role involves diagnosing plumbing problems, performing quality repairs and installations, communicating clearly with homeowners, and recommending appropriate solutions. Plumbers are expected to educate customers and present options without relying on high-pressure tactics, while delivering a professional customer experience and representing the company with honesty and integrity. The position offers full-time, year-round work, guaranteed weekly pay, and uncapped performance-based commission. Top performers can earn $100,000 or more annually. The company provides a take-home vehicle, fuel card, iPad, technical and customer-service training, and opportunities for professional development and advancement. Career paths may include field leadership, training, operations, and branch leadership.
Requirements
- At least 2 years of hands-on residential plumbing service experience.
- Experience independently running residential plumbing service calls.
- Strong plumbing diagnostic and troubleshooting skills.
- Experience with residential plumbing repairs, maintenance, replacements, and installations.
- Knowledge of residential plumbing systems, equipment, and industry best practices.
- Experience working with water heaters, fixtures, water lines, drains, and other common residential plumbing systems.
- Ability to identify plumbing concerns and determine appropriate solutions.
- Excellent customer service skills and ability to build trust with homeowners.
- Strong communication skills and ability to clearly explain plumbing issues, solutions, and recommendations.
- Comfort with sales, presenting service options, and recommending repairs, replacements, and upgrades based on customer needs.
- Ability to educate customers and provide options without relying on high-pressure sales tactics.
- Ability to meet performance goals and KPIs while maintaining a customer-first approach.
- Strong problem-solving and decision-making skills.
- Commitment to quality workmanship, professionalism, and integrity.
- Ability to manage time and independently run daily service calls.
- Ability to work effectively in a fast-paced, performance-driven environment.
- Motivation to continuously learn, improve, and grow within the plumbing trade.
- Valid driver’s license with a clean driving record.
- Ability to successfully complete required background and drug screening.
Responsibilities
- Independently run residential plumbing service calls from start to finish.
- Diagnose and troubleshoot residential plumbing issues.
- Perform plumbing repairs, maintenance, replacements, and installations.
- Service and repair water heaters, tankless water heaters, faucets, toilets, fixtures, garbage disposals, water lines, drains, sewer lines, and other residential plumbing systems.
- Identify plumbing concerns and recommend appropriate solutions.
- Perform thorough evaluations of residential plumbing systems when appropriate.
- Clearly explain findings and recommendations to homeowners.
- Present repair, replacement, and upgrade options based on customer needs and educate homeowners so they can make informed decisions.
- Recommend appropriate solutions without relying on high-pressure sales tactics.
- Identify opportunities to improve the safety, reliability, efficiency, and performance of customers’ plumbing systems.
- Build trust and long-term relationships with customers.
- Complete work according to applicable plumbing codes, safety requirements, and company standards.
- Document calls, findings, recommendations, photos, and completed work accurately in ServiceTitan.
- Maintain clean and organized tools, equipment, vehicles, and work areas.
- Protect customers’ homes and property while performing work.
- Represent Benjamin Franklin Plumbing with professionalism, honesty, integrity, and pride.
Benefits
- Uncapped earning potential; top performers can earn $100,000+ annually.
- Guaranteed weekly pay.
- Uncapped performance-based commission.
- 401(k) with employer match.
- Company take-home vehicle.
- Fuel card.
- Company iPad.
- Industry-leading technical training and ongoing education.
- Customer service, communication, and sales development.
- Professional development and leadership opportunities.
- HMO, PPO, and HDHP medical plan options.
- Health Savings Account (HSA) options.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Short-term and long-term disability.
- Paid Time Off (PTO) and paid holidays.
- Flexible Spending Accounts (FSA).
- Employee Assistance Program (EAP).
- 24/7 telehealth services.
- Champions Club all-expenses-paid vacation for top performers and a guest.
- 30% employee discount on services.
- Career opportunities across Benjamin Franklin Plumbing, Mister Sparky Electric, and One Hour Heating & Air Conditioning.
- Multiple paths to grow into field leadership, training, operations, branch leadership, and other roles.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
