Plumbing Service Sales and Performance Manager

Aaron Plumbing INC•Suwanee, GA

1d•$80,000 - $120,000

About The Position

Aaron Services is seeking a field leader to develop plumbing technicians, strengthen sales practices, and improve profitability. This role requires substantial plumbing service technician experience and a commitment to ethical, consultative selling. The manager conducts ride-alongs, coaches technicians, assists with diagnosis, estimating, pricing, and sales, and personally sells work when appropriate. The role emphasizes accurate diagnosis, clear communication, honest recommendations, appropriate options, customer trust, and team development.

Requirements

Substantial hands-on experience as a plumbing service technician.
Demonstrated success selling plumbing repairs, replacements, and projects.
Strong commitment to ethical, consultative sales best practices.
Ability and desire to coach others and improve their results.
Solid plumbing diagnostics, estimating, and pricing knowledge.
Excellent communication, organization, and problem-solving skills.
Valid driver's license and clean driving record.

Nice To Haves

Nexstar Network training or experience using Nexstar best practices.
Experience mentoring, coaching, or training plumbing technicians.
Prior plumbing sales leadership or service management experience.
ServiceTitan experience.
Georgia Journeyman or Master Plumber license.

Responsibilities

Conduct regular ride-alongs and individualized coaching to build technicians’ lasting sales habits.
Teach consultative selling, presenting options, professionally addressing objections, and asking for the sale.
Help technicians identify customer needs and legitimate opportunities and build their confidence.
Provide constructive feedback and accountability for sales best practices.
Monitor daily technician schedules and proactively support promising or challenging calls.
Join appointments to assist with diagnosis, estimates, pricing, presenting options, and closing sales.
Personally sell work for technicians or the department when appropriate and coordinate execution with field leadership.
Support water line, leak detection, drain and sewer work, and larger repairs or replacements.
Review unsold estimates, low-ticket calls, and $0 invoices for coaching and follow-up opportunities.
Use ServiceTitan to monitor conversion, average ticket, revenue per opportunity, contribution margin, and technician progress.
Improve pricing consistency and profitability while protecting customer trust.
Build practical training, consistent sales processes, and individual improvement plans.
Partner with the Technical Field Manager, dispatch, and CSRs to coordinate jobs and address customer concerns.
Assist with technician recruiting, onboarding, and development, leading with integrity and accountability.