Plumbing Service Coordinator II

Comprehensive Energy Services, Inc•Longwood, FL

About The Position

Comprehensive Energy Services, Inc. is hiring an experienced Plumbing Service Coordinator II. Under general supervision, this role supports the operations management team by maximizing resources, productivity, and profitability. The coordinator collaborates with the Field Supervisor and Service Manager to ensure technical service work is completed within a reasonable time and to the customer’s satisfaction. The role also supports customer account management, service scheduling, work-order processing, purchasing, and coordination with field staff, sales, and accounting.

Requirements

At least five years of service-related experience, managing service operations, and/or service scheduling.
High school diploma or equivalent.
Ability to perform work independently.
Strong organizational skills and demonstrated attention to detail.
Strong verbal, reading, and writing skills, with the ability to communicate at all levels.
Ability to read and apply manufacturers’ instructions and communicate clearly with customers, suppliers, and CES employees.
Ability to handle multiple projects, tasks, and issues simultaneously with tact, cooperation, and persistence.
Ability to prioritize work based on financial impact and business goals.
Basic computer skills, including Microsoft Word and Excel.
Ability to develop relationships.
Strong analysis and judgment skills.
Ability to work well in a team environment.

Nice To Haves

Associate’s degree.
Experience with and/or basic knowledge of project accounting or cost principles.
Some knowledge of industry standards in HVAC, Refrigeration, Controls, or Plumbing.

Responsibilities

Receive customer requests for scheduled and unscheduled service and dispatch technicians as needed.
Request and manage permits, liens, and notary services.
Confirm work meets customer expectations and provide follow-up as needed.
Answer customer inquiries and resolve or escalate customer issues.
Reconcile service requests daily after job completion.
Follow up on activities to ensure service is completed within expected timelines.
Provide technicians with service repair estimates as needed.
Provide customers with immediate quotes for unexpected labor or costs.
Follow up with customers on proposals for extra work.
Develop and maintain long-term relationships with customers and subcontractors.
Prepare and discuss critical account information related to profitability and customer satisfaction at business review meetings.
Research and follow up on questions identified during monthly business reviews.
Keep customer account information in Sage Management up to date to support call management and task scheduling.
Work to keep internal and external customers satisfied.
Contact customers within 24 hours of service completion to confirm the issue has been resolved and support guest satisfaction.
Order maintenance materials and repair parts as needed.
Escalate issues to appropriate individuals for timely follow-up, including direct customer interaction when needed to secure purchase orders or meet special invoicing needs.
Verify work-order billing information, including rates, materials, and miscellaneous charges, before forwarding orders to Accounting for closure.
Forward field-generated sales leads to the appropriate salesperson or supervisor.