Plumbing Manager

Sila Services • Stoneham, MA

7d • Hybrid

About The Position

Sila Services is seeking a Plumbing Service Manager to lead their busy 24/7 residential plumbing department. This role involves hands-on leadership, focusing on building teams, developing technicians, driving results, and ensuring exceptional customer service. The position requires overseeing approximately 15 plumbers, recruiting and retaining talent, and working closely with dispatch and office teams for efficient operations. The manager will spend about 70% of their time in the office and 30% in the field, providing coaching, quality assurance, and performance reviews. Responsibilities include managing KPIs, reviewing job profitability, resolving customer concerns, and fostering a culture of accountability and continuous improvement.

Requirements

• 3+ years of Plumbing Service Management or Supervisory experience.
• 7+ years of residential plumbing service experience.
• Proven ability to lead, coach, and motivate service technicians.
• Experience managing KPIs, gross profit, technician performance, and departmental metrics.
• Strong understanding of residential plumbing systems, repairs, maintenance, and installations.
• Experience creating training plans and developing high-performing teams.
• Comfortable managing a fast-paced, 24/7 service operation.
• Strong communication, leadership, and customer service skills.
• Plumbing License preferred.
• Valid driver's license with a clean driving record.

Nice To Haves

• ServiceTitan experience strongly preferred.

Responsibilities

• Lead the daily operations of a 24/7 residential plumbing department with approximately 15 plumbers.
• Coach, mentor, and develop technicians to maximize performance, customer satisfaction, and career growth.
• Recruit, hire, onboard, and retain top plumbing talent.
• Work closely with Dispatch and the office team to ensure efficient scheduling and exceptional customer service.
• Spend approximately 70% of your time in the office and 30% in the field supporting your team.
• Ride along with technicians to provide coaching, training, and quality assurance.
• Review KPIs, technician performance, gross profit, average ticket, conversion rates, and customer satisfaction.
• Help technicians improve their communication, sales skills, and technical abilities.
• Resolve escalated customer concerns quickly and professionally.
• Review estimates, pricing, and job profitability to ensure department success.
• Partner with leadership to achieve revenue, profitability, and operational goals.
• Foster a culture built on accountability, teamwork, safety, and continuous improvement.

Benefits

• Competitive base salary of $120,000+ annually.
• Performance bonus opportunities.
• Sign-on bonus.
• Medical, dental, and vision insurance.
• Life insurance.
• 401(k).
• Paid time off and paid holidays.
• Paid parental leave.
• Professional development and leadership training.
• Employee discounts.
• Referral bonus program.
• Career advancement with one of the fastest-growing home services organizations in the country.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed