Plumbing Service Manager

Sierra Air Conditioning & Plumbing•Las Vegas, NV

1d•$70,000 - $150,000•Onsite

About The Position

Sierra Air Conditioning & Plumbing, a leading residential HVAC and plumbing company in Las Vegas, is seeking an experienced Plumbing Service Manager to lead their service department. This role involves developing people, driving performance, improving operational efficiency, and creating an exceptional customer experience while fostering a culture of accountability and continuous growth. The ideal candidate is a proven leader who thrives in a fast-paced environment and enjoys coaching teams to achieve outstanding results.

Requirements

5+ years of residential plumbing experience preferred
Previous plumbing leadership or management experience preferred
Strong leadership and coaching skills
Experience managing KPIs and technician performance
Excellent communication and customer service skills
Strong organizational and operational management abilities
Experience with ServiceTitan preferred
Valid driver's license with an insurable driving record

Nice To Haves

Ability to lead in a fast-paced service environment
Experience improving operational processes
Strong problem-solving and decision-making abilities
Ability to motivate teams and build accountability
Commitment to developing people and creating a winning culture

Responsibilities

Oversee the daily operations of the plumbing service department.
Develop technicians, improve operational performance, and ensure exceptional customer satisfaction.
Lead, coach, and mentor Plumbing Service Technicians.
Conduct ride-alongs and performance coaching.
Complete performance evaluations and development plans.
Hold team members accountable to company standards.
Assist with recruiting, interviewing, onboarding, and technician development.
Foster a positive, high-performing team culture.
Manage daily department operations.
Monitor revenue, average ticket, conversion rates, and department KPIs.
Improve technician productivity and operational efficiency.
Partner closely with Dispatch and Customer Service teams.
Ensure proper scheduling and staffing levels.
Develop and implement operational improvements.
Ensure exceptional customer service on every call.
Assist in resolving escalated customer concerns.
Promote professionalism, communication, and trust.
Maintain high workmanship and service quality standards.
Review department performance metrics regularly.
Forecast staffing and operational needs.
Track departmental goals and performance.
Report key metrics to executive leadership.
Develop action plans to improve performance and profitability.