Plumbing Service Manager
Paschal Air, Plumbing & Electric•Tulsa, OK
•$70,000 - $90,000•Hybrid
About The Position
Paschal Air, Plumbing & Electric is seeking an experienced Plumbing Service Manager to lead our plumbing service operations across three Oklahoma locations. This role is responsible for developing high-performing teams, driving revenue and profitability, ensuring operational excellence, and delivering an exceptional customer experience. If you're a proven leader who enjoys coaching technicians, building winning teams, and creating a culture of accountability, we'd love to meet you.
Requirements
- Proven leadership experience managing plumbing service teams.
- Strong coaching, mentoring, and team development skills.
- Ability to lead multiple locations and prioritize competing responsibilities.
- Excellent communication and relationship-building skills.
- Strong business acumen with the ability to interpret KPIs and drive performance.
- Customer-focused mindset with a passion for delivering exceptional service.
- Highly organized with excellent problem-solving and decision-making abilities.
- Comfortable using technology, service software, and reporting tools.
- Ability to travel to each Oklahoma location.
- Master or Journeyman Plumber License in Oklahoma
- Minimum of 7 years of residential plumbing experience.
- Valid driver's license with a clean driving record.
- Ability to successfully pass a background check and drug screening.
Nice To Haves
- Previous service management or supervisory experience preferred.
Responsibilities
- Lead, coach, and develop plumbing service teams across three Oklahoma locations.
- Recruit, train, mentor, and retain high-performing plumbers and field leaders.
- Drive revenue growth, profitability, productivity, and department performance through coaching and accountability.
- Monitor key performance indicators (KPIs) and implement action plans to achieve business goals.
- Conduct ride-alongs, field coaching, and performance reviews to develop technician skills and improve customer experience.
- Partner with branch leadership to forecast staffing needs and support continued growth.
- Ensure technicians consistently deliver exceptional customer service and professional solutions.
- Oversee scheduling, workforce planning, and operational efficiency.
- Maintain compliance with company policies, safety standards, and plumbing codes.
- Resolve escalated customer concerns professionally and effectively.
- Foster a positive, collaborative culture focused on teamwork, continuous improvement, and employee engagement.
Benefits
- Competitive compensation with performance incentives
- Medical, Dental, Vision, Life, and Disability Insurance
- Company-paid Life Insurance
- Retirement Savings Plan with Company Match
- Paid Time Off and Paid Holidays
- Ongoing leadership development and career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
